About the CIC Data Connector


Feature deprecation: On October 31, 2020, Genesys ended support for this Bridge connector integration. The end of support date is one of the scheduled milestones in the Bridge platform deprecation. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The CIC Data Connector synchronizes data between user accounts in PureConnect and Genesys Cloud profiles. 

Overview

Learn about the CIC Data Connector and how Bridge Connectors synchronize people data. 


Get started

Follow these steps to synchronize data between user accounts in PureConnect and Genesys Cloud profiles using the Bridge Platform in the order listed. The Bridge Platform updates Genesys Cloud with any changes to the CIC data and vice versa, as specified in the configuration.


Advanced configuration

Customize the profile synchronization. Use the additional external fields to set mappings and tasks for the CIC Data Connector in the JSON configuration.