About the CIC Data Connector

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The CIC Data Connector synchronizes data between user accounts in PureConnect and Genesys Cloud profiles. 

Overview

Learn about the CIC Data Connector and how Bridge Connectors synchronize people data. 


Get started

Follow these steps to synchronize data between user accounts in PureConnect and Genesys Cloud profiles using the Bridge Platform in the order listed. The Bridge Platform updates Genesys Cloud with any changes to the CIC data and vice versa, as specified in the configuration.


Advanced configuration

Customize the profile synchronization. Use the additional external fields to set mappings and tasks for the CIC Data Connector in the JSON configuration.