About the CIC Data Connector
The CIC Data Connector synchronizes data between user accounts in PureConnect and Genesys Cloud profiles.
Learn about the CIC Data Connector and how Bridge Connectors synchronize people data.
Follow these steps to synchronize data between user accounts in PureConnect and Genesys Cloud profiles using the Bridge Platform in the order listed. The Bridge Platform updates Genesys Cloud with any changes to the CIC data and vice versa, as specified in the configuration.
Customize the profile synchronization. Use the additional external fields to set mappings and tasks for the CIC Data Connector in the JSON configuration.