CIC Data Connector prerequisites

  • CIC version 4.0 SU2 or higher
  • Account credentials for the CIC Server (DNS name or IP address, user name, and password)
  • Account credentials for a PureCloud user with permissions to update users in PureCloud 
Note: The PureCloud for PureConnect integration enables CIC administrators to set up a paired PureCloud environment entirely within the CIC Interaction Administrator that enables communication between CIC and PureCloud only users. PureCloud for PureConnect requires no manual configuration within PureCloud for basic implementation.