CIC Data Connector prerequisites

  • CIC version 4.0 SU2 or higher
  • Account credentials for the CIC Server (DNS name or IP address, user name, and password)
  • Account credentials for a Genesys Cloud user with permissions to update users in Genesys Cloud 
Note: The Genesys Cloud for PureConnect integration enables CIC administrators to set up a paired Genesys Cloud environment entirely within the CIC Interaction Administrator that enables communication between CIC and Genesys Cloud only users. Genesys Cloud for PureConnect requires no manual configuration within Genesys Cloud for basic implementation.