CIC Data Connector overview
The CIC Data Connector synchronizes data between user accounts in PureConnect (CIC) and Genesys Cloud profiles.
The CIC Data Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration.
Genesys Cloud for PureConnect
The Genesys Cloud for PureConnect integration enables CIC administrators to set up a single environment entirely within the CIC Interaction Administrator that enables communication between CIC and Genesys Cloud only users. Genesys Cloud for CIC requires no manual setup within Genesys Cloud.