CIC Data Connector overview

The CIC Data Connector synchronizes data between user accounts in PureConnect (CIC) and PureCloud profiles. 

Note: Customer Interaction Center (CIC) is part of the PureConnect family of products that includes CIC, Interaction Dialer, Interaction Process Automation, Interaction Collector, Interaction Decisions, and more.

Supported Not supported
  • Authenticate Bridge Server service account
  • Failover support
  • Create person in PureCloud
  • Update person in PureCloud
  • Update person in CIC
  • Create person in CIC
  • Update photo in PureCloud
  • Update photo in CIC
  • Delete person in CIC
  • Delete person in PureCloud

The CIC Data Connector synchronizes with PureCloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration

PureCloud for PureConnect

The PureCloud for PureConnect integration enables CIC administrators to set up a single environment entirely within the CIC Interaction Administrator that enables communication between CIC and PureCloud only users. PureCloud for CIC requires no manual setup within PureCloud.