CIC Data Connector overview

The CIC Data Connector synchronizes data between user accounts in PureConnect (CIC) and Genesys Cloud profiles. 

Note: Customer Interaction Center (CIC) is part of the PureConnect family of products that includes CIC, Interaction Dialer, Interaction Process Automation, Interaction Collector, Interaction Decisions, and more.

Supported Not supported
  • Authenticate Bridge Server service account
  • Failover support
  • Create person in Genesys Cloud
  • Update person in Genesys Cloud
  • Update person in CIC
  • Create person in CIC
  • Update photo in Genesys Cloud
  • Update photo in CIC
  • Delete person in CIC
  • Delete person in Genesys Cloud

The CIC Data Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration

Genesys Cloud for PureConnect

The Genesys Cloud for PureConnect integration enables CIC administrators to set up a single environment entirely within the CIC Interaction Administrator that enables communication between CIC and Genesys Cloud only users. Genesys Cloud for CIC requires no manual setup within Genesys Cloud.