Change the region of your PureCloud organization


Note: This article applies to PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

The integration must reference the region where your PureCloud organization is located. Otherwise, anyone using your organization, including agents, cannot log in. By default, the integration points to US East.

To point to a different Amazon data center, change the URL that the client uses. 

The following content applies to PureCloud for Chrome and PureCloud for Firefox.

  1. Access the extension settings.
    • PureCloud for Chrome
      1. Go to your Chrome extensions.
      2. Search for PureCloud for Chrome.
      3. Click Details and then click Extension options
    • PureCloud for Firefox
      1. Go to your Firefox add-ons.
      2. Search for PureCloud for Firefox.
      3. Click Preferences.
  2. Modify the URL that appears for PureCloud Environment based on the location of your PureCloud organization.
    Region Domain
    Asia Pacific (Sydney) apps.mypurecloud.com.au
    Asia Pacific (Tokyo) apps.mypurecloud.jp
    EU (Frankfurt) apps.mypurecloud.de
    EU (Ireland) apps.mypurecloud.ie
    US East (N. Virginia) apps.mypurecloud.com
  3. Click Save.

For information about all configuration options, see Configure the extension.

  1. In Salesforce, click Setup.
  2. Search for Call Centers.
  3. Under Build > Customize > Call Center, click Call Centers.
    The All Call Centers page, which lists all current call center records, appears. 
  4. Click Edit next to PureCloud for Salesforce or PureCloud for Salesforce Lightning.
  5. Modify the URL that appears for CTI Adapter URL based on the location of your PureCloud organization.
    Region Domain
    Asia Pacific (Sydney) apps.mypurecloud.com.au
    Asia Pacific (Tokyo) apps.mypurecloud.jp
    EU (Frankfurt) apps.mypurecloud.de
    EU (Ireland) apps.mypurecloud.ie
    US East (N. Virginia) apps.mypurecloud.com
  6. Click Save.

For information about all steps necessary to set up a call center, see Set up a call center.

  1. In Zendesk, click Support.
  2. Click Admin .
  3. Click Manage.
  4. Under Enabled apps, click PureCloud (or the title that you set during installation).
  5. Click App Configuration.
  6. Modify the URL that appears for PureCloud environment based on the location of your PureCloud organization.
    Region Domain
    Asia Pacific (Sydney) apps.mypurecloud.com.au
    Asia Pacific (Tokyo) apps.mypurecloud.jp
    EU (Frankfurt) apps.mypurecloud.de
    EU (Ireland) apps.mypurecloud.ie
    US East (N. Virginia) apps.mypurecloud.com
  7. Click Save settings.

For information about all configuration options, see Settings in PureCloud for Zendesk.

For more information about the integrations, see About the PureCloud browser extensions, About PureCloud for Salesforce, and About PureCloud for Zendesk.