Canned responses in CX digital agent workspace emails

Canned responses are predefined strings of text that an agent can insert into a conversation. With canned responses, agents can send common responses without typing.

To toggle canned responses on or off in an email, click on the can icon on the right side of the page.

Insert a canned response

To insert a canned response into the body of an email, click the Copy icon at the bottom right corner of the response.

Search or filter canned responses

To make it easier to find the right message, you can either filter by folder or search by keyword.