BYOC Cloud pricing
The Effective date indicates the date the prices shown in this article went into effect. For details, see the Revision history at the bottom of this article.
BYOC Cloud is priced with a usage fee of $0.00120 per minute per call traversing a BYOC Cloud trunk, based on 1/10th of a minute (6 second) intervals, and rounded up to the nearest 1/10th of a minute. This usage fee is what Genesys Cloud charges to cover the AWS bandwidth and media processing costs of BYOC Cloud trunks. The usage fee does not include any additional items the customer may be liable for, including other billable Genesys Cloud items and/or third-party services fees.
Example BYOC Cloud usage fees in USD
|Call length||Usage fee|
|2 minutes 42 seconds||$0.00324|
|8 minutes 16 seconds||$0.00996|
|September 1, 2020||BYOC Cloud usage fees decrease from $0.0020 to $0.0012.|
|November 20, 2019||Added Revision history table.|
|July 3, 2019||BYOC Cloud usage fees decrease from $0.0025 to $0.0020.|
|December 19, 2017||Article created.|