BYOC Cloud pricing

Effective date: September 1, 2020

The Effective date indicates the date the prices shown in this article went into effect. For details, see the Revision history at the bottom of this article.

BYOC Cloud is priced with a usage fee of $0.00120 per minute per call traversing a BYOC Cloud trunk, based on 1/10th of a minute (6 second) intervals, and rounded up to the nearest 1/10th of a minute. This usage fee is what Genesys Cloud charges to cover the AWS bandwidth and media processing costs of BYOC Cloud trunks. The usage fee does not include any additional items the customer may be liable for, including other billable Genesys Cloud items and/or third-party services fees.

Note: The charges described in this article apply only to BYOC Cloud solutions. No additional physical or virtual Edge charges apply.
0.00120 0.00132 0.00156 0.00168 0.00084 0.00096 0.00360 0.14400 0.01704

Example BYOC Cloud usage fees in USD

Call length Usage fee
2 seconds $0.00012
13 seconds $0.00036
2 minutes 42 seconds $0.00324
8 minutes 16 seconds $0.00996

Date Revision 
September 1, 2020 BYOC Cloud usage fees decrease from $0.0020 to $0.0012.
November 20, 2019 Added Revision history table.
July 3, 2019 BYOC Cloud usage fees decrease from $0.0025 to $0.0020. 
December 19, 2017 Article created.