Browser requirements for the PureCloud embedded clients
Your browser running the client must be the latest version of Chrome, Firefox, Internet Explorer, Microsoft Edge, or Safari. To use WebRTC phones, turn off pop-up blocker in your browser.
Other browser requirements are specific to PureCloud for Salesforce and PureCloud for Zendesk.
Internet Explorer users
You must enable third-party cookies. See Internet Explorer Settings in the Salesforce documentation for instructions.
Only run the integration in one browser tab. Otherwise, you will experience unexpected results in associations and interaction logs.
Salesforce-specific browser requirements
In addition to client’s browser requirements, Salesforce also has its own browser requirements. For more information, see Recommendations and Requirements for All Browsers in the Salesforce documentation.
Zendesk-specific browser requirements
In addition to the client’s browser requirements, Zendesk has its own browser requirements. For more information, see Zendesk Support system requirements in the Zendesk documentation.