Browser requirements for the PureCloud embedded clients

Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

Your browser running the client must be the latest version of Chrome, Firefox, Internet Explorer, Microsoft Edge, or Safari. To use WebRTC phones, turn off pop-up blocker in your browser.

Note: Internet Explorer, Microsoft Edge, and Safari do not support WebRTC phones or screen share.

Other browser requirements are specific to PureCloud for Salesforce and PureCloud for Zendesk.

Internet Explorer users

  • You must enable third-party cookies. See Internet Explorer Settings in the Salesforce documentation for instructions.

  • Only run the integration in one browser tab. Otherwise, you will experience unexpected results in associations and interaction logs.

Salesforce-specific browser requirements

In addition to client’s browser requirements, Salesforce also has its own browser requirements. For more information, see Recommendations and Requirements for All Browsers in the Salesforce documentation.

Zendesk-specific browser requirements

In addition to the client’s browser requirements, Zendesk has its own browser requirements. For more information, see Zendesk Support system requirements in the Zendesk documentation.

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.