Bring your own technology services model

PureCloud by Genesys is an extensible customer experience platform, offering an array of third-party applications to expand capabilities through a Bring Your Own Technology services model.

The PureCloud AppFoundry allows customers to find and install third-party applications that offer increased functionality and entirely new capabilities that integrate into PureCloud.

Examples include third-party applications to expand PureCloud’s IVR and self-service capabilities including interactive voice bots, automatic speech recognition (ASR), and text-to-speech (TTS).

As customers use third-party technology solutions inside PureCloud, they may incur charges from the third-party vendor. Customers acquire billing for these services directly, and Genesys’s Bring Your Own (BYO) utility charges appear on the customer’s monthly PureCloud invoice.

Rate Vendor + Product name Price per invocation (a call to an external service during a conversation)
Rate A
  • Acapela TTS
  • Google TTS
  • Amazon Polly
  • Nuance TTS
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Rate B
  • Amazon Lex Chat
  • Amazon Lex Message
  • Google Dialogflow Chat
0.0025 0.00275 0.00325 0.0035 0.00175 0.002 0.0075 0.3 0.0355
Rate C
  • Amazon Lex Voice
  • Google Dialogflow Voice
0.005 0.0055 0.0065 0.007 0.0035 0.004 0.015



Customers can download and view their billing and usage summary in PureCloud for these charges and download a detailed usage report. For more information, see About your subscription.

Date Revision
February 19, 2020

Google Dialogflow Chat product added to BYOT Rate B. 

January 22, 2020

Google Dialogflow Voice product added to BYOT Rate C.

August 13, 2019

Updated rates and invocation pricing for BYOT voice and chatbots.

July 9, 2019

BYOT for voice and chatbots and third-party TTS solutions content revised. BYOT Rate A, B, C table published. Amazon Lex – Voice price unchanged.

May 2, 2019

Voice bot and third-party TTS content removed for revision.