Bring your own technology services model
Genesys Cloud by Genesys is an extensible customer experience platform, offering an array of third-party applications to expand capabilities through a Bring Your Own Technology services model.
The Genesys Cloud AppFoundry allows customers to find and install third-party applications that offer increased functionality and entirely new capabilities that integrate into Genesys Cloud.
Examples include third-party applications to expand Genesys Cloud’s IVR and self-service capabilities including interactive voice bots, automatic speech recognition (ASR), and text-to-speech (TTS).
As customers use third-party technology solutions inside Genesys Cloud, they may incur charges from the third-party vendor. Customers acquire billing for these services directly, and Genesys’s Bring Your Own (BYO) utility charges appear on the customer’s monthly Genesys Cloud invoice.
Rate | Vendor + Product name | Price per invocation (a call to an external service during a conversation) | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
USD | CAD | AUD | NZD | GBP | EUR | BRL | JPY | ZAR | ||
BYOT Rate A |
|
0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
BYOT Rate B |
|
0.0025 | 0.00275 | 0.00325 | 0.0035 | 0.00175 | 0.002 | 0.0075 | 0.3 | 0.0355 |
BYOT Rate C |
|
0.005 | 0.0055 | 0.0065 | 0.007 | 0.0035 | 0.004 | 0.015 |
0.6 |
0.071 |
Customers can download and view their billing and usage summary in Genesys Cloud for these charges and download a detailed usage report. For more information, see About your subscription.
Date | Revision |
---|---|
September 3, 2020 |
Speech Morphing TTS product added to BYOT Rate A. Google Dialogflow Message product added to BYOT Rate B. |
February 19, 2020 |
Google Dialogflow Chat product added to BYOT Rate B. |
January 22, 2020 |
Google Dialogflow Voice product added to BYOT Rate C. |
August 13, 2019 |
Updated rates and invocation pricing for BYOT voice and chatbots. |
July 9, 2019 |
BYOT for voice and chatbots and third-party TTS solutions content revised. BYOT Rate A, B, C table published. Amazon Lex – Voice price unchanged. |
May 2, 2019 |
Voice bot and third-party TTS content removed for revision. |