Bring your own technology services model

Genesys Cloud by Genesys is an extensible customer experience platform, offering an array of third-party applications to expand capabilities through a Bring Your Own Technology services model.

The Genesys Cloud AppFoundry allows customers to find and install third-party applications that offer increased functionality and entirely new capabilities that integrate into Genesys Cloud.

Examples include third-party applications to expand Genesys Cloud’s IVR and self-service capabilities including interactive voice bots, automatic speech recognition (ASR), and text-to-speech (TTS).

As customers use third-party technology solutions inside Genesys Cloud, they may incur charges from the third-party vendor. Customers acquire billing for these services directly, and Genesys’s Bring Your Own (BYO) utility charges appear on the customer’s monthly Genesys Cloud invoice.

Rate Vendor + Product name Price per invocation (a call to an external service during a conversation)
Rate A
  • Acapela TTS
  • Amazon Polly
  • Google TTS
  • Nuance TTS
  • Speech Morphing TTS
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Rate B
  • Amazon Lex Chat
  • Amazon Lex Message
  • Google Dialogflow Chat
  • Google Dialogflow Message
0.0025 0.00275 0.00325 0.0035 0.00175 0.002 0.0075 0.3 0.0355
Rate C
  • Amazon Lex Voice
  • Google Dialogflow Voice
0.005 0.0055 0.0065 0.007 0.0035 0.004 0.015



Customers can download and view their billing and usage summary in Genesys Cloud for these charges and download a detailed usage report. For more information, see About your subscription.

Date Revision
September 3, 2020

Speech Morphing TTS product added to BYOT Rate A.

Google Dialogflow Message product added to BYOT Rate B.

February 19, 2020

Google Dialogflow Chat product added to BYOT Rate B. 

January 22, 2020

Google Dialogflow Voice product added to BYOT Rate C.

August 13, 2019

Updated rates and invocation pricing for BYOT voice and chatbots.

July 9, 2019

BYOT for voice and chatbots and third-party TTS solutions content revised. BYOT Rate A, B, C table published. Amazon Lex – Voice price unchanged.

May 2, 2019

Voice bot and third-party TTS content removed for revision.