Bridge Server release notes

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

August 22, 2018

  • Resolved HTTP issue where request retries prevented connectors from restarting automatically.

May 1, 2018

  • Updated the Bridge installer to use Genesys branding.
  • Updated the Bridge installer to add support for the AWS region EU (Frankfurt) (eu-central-1).

September 28, 2017

  • Connectors can now re-authenticate with the Genesys Cloud public API.
  • Improved error handling on websocket connection failures.
  • Resolved HTTP transaction time-out issue.
  • Improved HTTP CONNECT proxy tunnels.
  • Upgraded to OpenSSL 1.0.2k.
  • Updated file resource properties to display Genesys company name.

March 22, 2017

  • Changed to server version 3.1.x.
  • Changed to server contract version 4.
  • Windows 10 and Windows 2016 support.
  • Upgrade support for un-maintained machines.
  • Improved process management.
  • Improved tracing.
  • Improved disk space management.
  • Improved configuration management.
  • Improved error reporting.
  • Improved upgrades.
  • Improved websocket management.
  • Improved update service.

October 28, 2016

  • Enhanced the “TRACE” level to display more diagnostic information.
  • Improved Windows OS process management.

September 23, 2016

  • Improved Windows process management.
  • Improved the ability to retry establishing network connection.

August 17, 2016

  • Disabled trace buffering to flush diagnostic trace messages to the log file faster.
  • Added support for large connector messages
  • Connector status reporting fix.
  • Added support for a log.topic.level=x configuration item.
  • Connector management fixes.
  • Connector configuration update fix.
  • TCP & TLS connection management fixes.

May 12, 2016

  • Added more connector diagnostics.
  • Added more installer diagnostics.
  • Added configurable trace logging disk thresholds.
  • Enhanced websocket monitoring.
  • Eliminated the reboot requirement for trace mask configuration.
  • Turned off logging when a disk has less than 5 GB free (configurable).

April 7, 2016

  • Improved fault tolerance.
  • Improved throughput and stability.
  • Improved cloud connection stability.
  • Added data transmission error detection.
  • Resolved an issue reconnecting with Genesys Cloud.
  • Resolved a resource leak when connections to Genesys Cloud fail.