Bridge Server log files for Bridge Server connectors


Prerequisites

The following permissions:

  • Bridge > Server File > View and Request

The Bridge Server includes its own logging system for logging information about the internals of the server. These log files contain low-level process details that can describe any problems with starting the server as a whole or with receiving messages. For example, if the Windows processes of the server do not start or there are no relevant traces in the connector log files, check the Bridge Server log files.

There are four types of server log files:

  • ininbridgeprocesslauncher.ininlog: these log files record information about Bridge Server processes, such as crashes and restarts.
  • ininbridgeserver_{X}.ininlog: these log files include information about the management of the connectors and their processes.
  • ininbridgeservices_{X}.ininlog: these log files include information about communication between the Bridge Server and Amazon Web Services.
  • ininupdate_{X}.ininlog: these log files record information about the Bridge Server shutting down, installing a new update package, and then restarting.

For copies of these log files, follow these steps:

  1. Go to the Server Details page.
    1. At the top of the Admin page, click Admin > Integrations.
    2. Click Bridge.
    3. Click the Servers tab.
    4. Click the server whose log files you want to view.
  2. Click Logs.
  3. Click Request server logs.
  4. Click a file to download.

All types of log files are included in the downloaded zip file.

Note: Genesys limits these log files in PureCloud to 256MB in total. If you do not see the files that you expect to see, you can manually retrieve them from the default location on the Bridge Server: C:\Program Files\Interactive Intelligence\Bridge Server\logs. For help from Customer Care, upload the files to a Support ticket. Use My Support to open and manage your support cases.