About the Bridge Platform

Feature deprecation: Genesys postponed the Bridge integrations deprecation schedule, which now varies for the different Bridge integrations. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Bridge Platform performs integrations between Genesys Cloud and your systems or services, whether they are on-premise or in the cloud.


Learn about the Bridge Platform.

Bridge Server

The Bridge Server is a windows application that hosts the Bridge Connectors, pulls the configuration from the Bridge Services, and receives notifications from Bridge Services for changes to the configuration. The Bridge Server is typically installed on-premises or on AWS to connect to cloud data sources (e.g., Salesforce).

Bridge Connectors

Bridge Connectors are the plug-ins that are installed on the Bridge Server to synchronize data with a specific system (Active Directory, SQL Database, CIC, Workday, etc.).