About the Bridge Platform

Feature deprecation: Genesys plans to replace most PureCloud Bridge integrations with comparable/similar functionality by December 31, 2019. Each of the specified Bridge integrations will have a different migration platform. For more information, see Deprecation: PureCloud Bridge integrations.

The Bridge Platform performs integrations between PureCloud and your systems or services, whether they are on-premise or in the cloud.


Learn about the Bridge Platform.

Bridge Server

The Bridge Server is a windows application that hosts the Bridge Connectors, pulls the configuration from the Bridge Services, and receives notifications from Bridge Services for changes to the configuration. The Bridge Server is typically installed on-premises or on AWS to connect to cloud data sources (e.g., Salesforce).

Bridge Connectors

Bridge Connectors are the plug-ins that are installed on the Bridge Server to synchronize data with a specific system (Active Directory, SQL Database, CIC, Workday, etc.).