Bridge Connectors for Collaborate overview

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Bridge Server uses a series of connectors, which are server plug‐ins that manage data transfer for each system that you connect to Collaborate. The Bridge Server pulls configuration changes from the cloud services and delivers them to the connectors.

Connector Description Failover1 Self-service2
Active Directory Connector Synchronizes the most common fields in Microsoft Active Directory with Genesys Cloud profiles Yes Yes
CIC Data Connector

Synchronizes data between PureConnect (CIC version 4.0 SU2 or later) and Genesys Cloud profiles

Genesys Cloud for PureConnect (CIC version 2016 R3 or later)

Yes No
Microsoft Exchange Connector Manages Microsoft Exchange (version 2010 or later) distribution groups using Genesys Cloud groups Yes No
REST Dynamic Connector Synchronizes data between Genesys Cloud and endpoints in a REST-enabled system. Yes No
SQL Database Connector Synchronizes data between a SQL or SQLite databases and Genesys Cloud profiles Yes No
Workday Connector Synchronizes data between Workday Web Services and Genesys Cloud profiles Yes No

1 Failover refers to the ability to install multiple instances of the connector so that a backup instance can take over in the event that the primary instances fails.
2 Self-service connectors offer an automated installation and setup interface. Connectors without the self-service option require assistance from Genesys Cloud staff for installation and setup.

Data exchange

Options for data exchange vary by connector. Bidirectional synchronization might not be available for all fields. 

 C = Create  |  D = Delete  |  U = Update
Connector Connects to multiple sources Genesys Cloud Collaborate to external systems External systems to Genesys Cloud Collaborate
Active Directory Yes U C/D/U
CIC Data No U C/U
Microsoft Exchange No C/D/U
REST Dynamic No C/D/U C/D/U
SQL Database No C/D/U C/D/U
Workday No U C/D/U