Bridge Connectors for Collaborate overview
The Bridge Server uses a series of connectors, which are server plug‐ins that manage data transfer for each system that you connect to Collaborate. The Bridge Server pulls configuration changes from the cloud services and delivers them to the connectors.
|Active Directory Connector||Synchronizes the most common fields in Microsoft Active Directory with Genesys Cloud profiles||Yes||Yes|
|CIC Data Connector||
Synchronizes data between PureConnect (CIC version 4.0 SU2 or later) and Genesys Cloud profiles
|Microsoft Exchange Connector||Manages Microsoft Exchange (version 2010 or later) distribution groups using Genesys Cloud groups||Yes||No|
|REST Dynamic Connector||Synchronizes data between Genesys Cloud and endpoints in a REST-enabled system.||Yes||No|
|SQL Database Connector||Synchronizes data between a SQL or SQLite databases and Genesys Cloud profiles||Yes||No|
|Workday Connector||Synchronizes data between Workday Web Services and Genesys Cloud profiles||Yes||No|
1 Failover refers to the ability to install multiple instances of the connector so that a backup instance can take over in the event that the primary instances fails.
2 Self-service connectors offer an automated installation and setup interface. Connectors without the self-service option require assistance from Genesys Cloud staff for installation and setup.
Options for data exchange vary by connector. Bidirectional synchronization might not be available for all fields.
|Connector||Connects to multiple sources||Genesys Cloud Collaborate to external systems||External systems to Genesys Cloud Collaborate|