Bridge Connector list

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

Genesys offers the following Bridge Connectors for Genesys Cloud and PureConnect.

Note: Customer Interaction Center (CIC) is part of the PureConnect family of products that includes CIC, Interaction Dialer, Interaction Process Automation, Interaction Collector, Interaction Decisions, and more.

Genesys Cloud connectors

Type Connector
Collaborate (Directory)
Data dip

PureConnect connectors

Type Connector
Object routing Salesforce
Screen pop Zendesk