Bridge action does not appear in Architect
Note: This article applies to the web services data dip connector.
A bridge action does not appear under Bridge Action in Architect. A bridge action does not appear in Architect due to errors in setup in Genesys Cloud.
- You did not select Flatten metadata when creating the bridge action in Genesys Cloud.
Instead of the specific bridge action name appearing in the list, the message “{1} action filtered out due to incompatible data.” appears.
- Open the bridge action in Genesys Cloud. Confirm that Flatten metadata is selected.
- You did not publish the bridge action in Genesys Cloud.
- Open the bridge action in Genesys Cloud. Confirm that the bridge action has been published.
For more information about the connector, see About the web services data dip connector.