Bridge action does not appear in Architect

Note: This article applies to the web services data dip connector.

A bridge action does not appear under Bridge Action in Architect. A bridge action does not appear in Architect due to errors in setup in Genesys Cloud.

  • You did not select Flatten metadata when creating the bridge action in Genesys Cloud.

    Instead of the specific bridge action name appearing in the list, the message “{1} action filtered out due to incompatible data.” appears. 

    Screenshot of Bridge action error message in Architect

    • Open the bridge action in Genesys Cloud. Confirm that Flatten metadata is selected.
  • You did not publish the bridge action in Genesys Cloud.
    • Open the bridge action in Genesys Cloud. Confirm that the bridge action has been published.

For more information about the connector, see About the web services data dip connector.