Outbound audit search view

Prerequisites
  • Outbound > Audit  > View permission 

Track changes and who made them. Quickly filter audit logs using faceted search.

Interrogate records about changes made. Find out who added, modified, or deleted an outbound configuration or data file, and when those changes occurred.

By default, the system retrieves all audit records, for the past 30 days. To locate a subset of records, specify search criteria. You can use full-text search with faceted search to quickly narrow search results.

To apply full-text search:

  1. Click Admin.

  2. Under Outbound, click Search Audits.

  3. In the search box, type all or part of a string. For example, to locate records that contain the word “example,” type:

    figure shows text typed into search box of audit view

  4. Press Enter or click the search icon. The system returns a subset of records.

    Note: The search and filter selections appear at the top. Expand each entry to see what changed.

    Figure shows result of full-text search

    Since full-text search is not case-sensitive, searching for “example” returns entries that contain “Example,” “EXAMPLE,” “EXample,” “example,” and so on.

    Example 2

    Different types of audit information appear when items are clicked. For example, if you open the audit record for a contact list append, a dialog displays details of that operation:

    Figure shows audit entry for a contact list append.

    Tip: To remove a criteria, click its close box in the Your selections panel.

To apply faceted search:

Faceted search narrows search results based on criteria you select by checking items in the list on the left side.

  1. Categories organize faceted search criteria. Collapse and expand the headings to navigate through categories more easily.

    figure shows faceted search criterion Actions—searches for an operation performed, such as creating, updating, appending, exporting, or deleting entities.
    Entity Type—narrows the search to what changed. This list allows you to select specific configuration objects, such as campaigns, schedules, call analysis responses, and lists.
    Date—specifies when some one made an update. Options include this month, this week, today, or yesterday.
    User—specifies who made an update. (Optional) Select specific persons.

  2. Click the links for the criteria you want to apply to your search results. The numbers indicate the number of matching records. 

    Note: The more criteria you click, the fewer matching files you see.

    For example, if you select “Action = Create” and “Entity Type = DNC List,” then only the files that meet both criteria appear in the search result list.

    Figure shows listing of audit records