Assign members to bullseye configuration rings

Prerequisites

The following permissions:

  • Routing > Queue > Edit to edit queue settings 
  • Routing > QueueMember > Manage to manage users in the queue

If you selected the bullseye configuration routing method, make sure that you assign queue members to each ring. This method ensures that the system configures the selection pool appropriately.

  1. On the Members tab, locate the member you want to assign to a specific ring.
  2. In the Bullseye Ring Number column, click the ring number list and select the appropriate ring to assign to the member.
    Note: The maximum number of skills that you can remove on a single bullseye ring is 50.
  3. Repeat steps 1–2 for each remaining member.