Assign an evaluation


Prerequisites

  • Quality Administrator role

To assign an evaluation form to an evaluator, you must first publish the evaluation form.

  1. Click Performance > Interactions.
  2. Click an interaction in the table.
  3. Click the Evaluation Summary tab.
  4. Click Add New Evaluation.
  5. In the Evaluation Form text box, select the form that the evaluator uses to score the interaction.
  6. Under Use as Calibration, click Yes if you want to designate that interaction for calibration.
  7. In the Evaluator text box, select evaluators to score the interaction.
  8. Click Save.

Note: For more information about the interaction, click Details.