Altocloud prerequisites


Administrators fulfill these prerequisites before configuring Altocloud. For more information, see About Altocloud.

Prerequisites
  • Altocloud feature enabled in your organization. For more information, contact your designated Customer Success Manager.
  • PureCloud 1, PureCloud 2, or PureCloud 3 license. A PureCloud 2 or PureCloud 3 license is required for proactive web chat with Altocloud.
  • The following Altocloud administrator permissions:
    • Journey > Action Map > All 
    • Journey > Action Target > All 
    • Journey > Customer > All 
    • Journey > Event > All 
    • Journey > Outcome > All 
    • Journey > Report > All 
    • Journey > Segment > All
    • Journey > Settings > All
    • Journey > Snippets > All
    • Journey > Visit > All
    • Widgets > Widget Deployment > All
  • The appropriate Altocloud permissions assigned to agents and other PureCloud users. For more information, see Altocloud permissions overview.
  • PureCloud widget for Altocloud configured and deployed on your website. For more information, See Prepare widgets for Altocloud.