Agent availability status on the Digital Desktop

Feature coming soon

As an agent, you can set your availability status on the messaging icons on the left side bar of the Digital Desktop. 

  • To indicate Available status, click the respective icon to set it to Green.
  • To indicate Away status, click the respective icon to set it to Orange.

Agent availability

Away status

If you do not accept a conversation within the preset timeframe, the conversation is assigned to the next available agent and your status is set to Away. You can set it back to Available or keep it away.