Agent availability status on the CX digital agent workspace
As an agent, you can set your availability status on the messaging icons on the left side bar of the CX digital agent workspace.
- To indicate Available status, click the respective icon to set it to Green.
- To indicate Away status, click the respective icon to set it to Orange.
If you do not accept a conversation within the preset timeframe, the conversation routes to the next available agent and your status changes to Away. You can set it back to Available or keep it away.