About the Active Directory Connector

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Active Directory Connector synchronizes information about users between Genesys Cloud and one or more Active Directory server domains. 


Learn about the Active Directory Connector and how Bridge Connectors synchronize people data. 

Get started

Follow these steps to synchronize data in your Active Directory with Genesys Cloud using the Bridge Platform in the order listed. The Bridge Platform updates Genesys Cloud with any changes to Active Directory data and vice versa, as specified in the configuration.

Advanced configuration

If you modified your Active Directory schema to include custom attributes, you can sync them to supported fields in your organization’s Genesys Cloud profile.