About the Active Directory Connector

Feature deprecation: Genesys plans to replace most PureCloud Bridge integrations with comparable/similar functionality by December 31, 2019. Each of the specified Bridge integrations will have a different migration platform. For more information, see Deprecation: PureCloud Bridge integrations.

The Active Directory Connector synchronizes information about users between PureCloud and one or more Active Directory server domains. 


Learn about the Active Directory Connector and how Bridge Connectors synchronize people data. 

Get started

Follow these steps to synchronize data in your Active Directory with PureCloud using the Bridge Platform in the order listed. The Bridge Platform updates PureCloud with any changes to Active Directory data and vice versa, as specified in the configuration.

Advanced configuration

If you modified your Active Directory schema to include custom attributes, you can sync them to supported fields in your organization’s PureCloud profile.