About the Active Directory Connector

Feature deprecation: On July 1, 2020, Genesys ended support for this Bridge connector integration. The end of support date is one of the scheduled milestones in the Bridge platform deprecation. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Active Directory Connector synchronizes information about users between Genesys Cloud and one or more Active Directory server domains. 


Learn about the Active Directory Connector and how Bridge Connectors synchronize people data. 

Get started

Follow these steps to synchronize data in your Active Directory with Genesys Cloud using the Bridge Platform in the order listed. The Bridge Platform updates Genesys Cloud with any changes to Active Directory data and vice versa, as specified in the configuration.

Advanced configuration

If you modified your Active Directory schema to include custom attributes, you can sync them to supported fields in your organization’s Genesys Cloud profile.