About the Active Directory Connector
The Active Directory Connector synchronizes information about users between Genesys Cloud and one or more Active Directory server domains.
Learn about the Active Directory Connector and how Bridge Connectors synchronize people data.
Follow these steps to synchronize data in your Active Directory with Genesys Cloud using the Bridge Platform in the order listed. The Bridge Platform updates Genesys Cloud with any changes to Active Directory data and vice versa, as specified in the configuration.
If you modified your Active Directory schema to include custom attributes, you can sync them to supported fields in your organization’s Genesys Cloud profile.