Active Directory Connector prerequisites


  • Microsoft Active Directory (on-premises) on Windows Server 2008 or higher
  • Account credentials for a user with the Admin role in Genesys Cloud for sending email invitations to newly added Genesys Cloud users
  • Account credentials with sufficient Active Directory user privileges to read or read/write the specific objects and attributes to synchronize 
  • IT privileges in your organization so you can install and administer the Bridge Server. If you do not have IT privileges, you must:
    1. Find out which IT Admins in your organization should be able to install and administer the Bridge Server.
    2. Send invitations to them if you have not already done so.
    3. Send them links to the Active Directory setup page and these instructions.
Note: The Genesys Cloud Active Directory Connector does not support Microsoft ADFS or Microsoft Azure AD Premium.