Active Directory Connector overview


Feature deprecation: Genesys postponed the Bridge integrations deprecation schedule, which now varies for the different Bridge integrations. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Active Directory Connector synchronizes information about users between Genesys Cloud and one or more Active Directory server domains. The connector can synchronize multiple user attributes with directional control over each field. An LDAP filter includes and excludes Active Directory users as needed.

Supported Not supported
  • Authenticate Bridge Server service account
  • Failover support
  • Create a person in Genesys Cloud
  • Update a person in Genesys Cloud
  • Update a person in Active Directory
  • Update a photo in Genesys Cloud
  • Update a photo in Active Directory
  • Delete a person in Genesys Cloud
  • Create a person in Active Directory
  • Delete a person in Active Directory
Note:  The Active Directory Connector cannot update the Name field in Active Directory.

The Active Directory Connector synchronizes with Genesys Cloud at a default time of 3600 seconds. The sync time is configurable in the JSON configuration