ACD messaging and SMS pricing


Prerequisites

  • PureCloud 3 license

ACD and SMS messages allow agents to respond to interactions from a number of messaging platforms. Pricing for the various ACD messaging services appears in the following tables.  As you look over the tables, keep in mind that PureCloud  categorizes SMS pricing with rate classes. More specifically, instead of assigning each country a part for both inbound and outbound, we use rate classes. As such, countries that have the same pricing are grouped into the same rate classes. For more information, see What are SMS pricing rate classes?.


SMS pricing

SMS pricing starts as low as $0.01 per message in the United States & Canada. SMS pricing is the same for toll free, local, and mobile.

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local $1.25 A
Canada (CA) - Local $1.25 A
United States (US) - Toll Free $2.50 B
Canada (CA) - Toll Free $2.50 B
Australia (AU) $7.50 F
Austria (AT) $7.50 F
Belgium (BE) $1.25 C
Chile (CL) $12.50 G
Croatia (HR) $7.50 F
Czech Republic (CZ) $18.00 H
Estonia (EE) $3.75 D
France (FR) $3.75 D
Germany (DE)* $6.25 E
Guatemala (GT) $35.00 I
Hong Kong (HK) $18.00 H
Hungary (HU) $35.00 I
Ireland (IE) $7.50 F
Israel (IL) $18.00 H
Italy (IT)* $35.00 I
Latvia (LV) $3.75 D
Lithuania (LT) $3.75 D
Malaysia (MY) $6.25 E
Netherlands (NL) $6.25 E
Norway (NO) $18.00 H
Poland (PL) $3.75 D
Portugal (PT) $18.00 H
Puerto Rico (PR) $3.75 D
Singapore (SG) $93.75 J
Spain (ES) $6.25 E
Sweden (SE) $1.25 C
Switzerland (CH) $12.50 G
United Kingdom (GB) $1.25 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local $1.375 A
Canada (CA) - Local $1.375 A
United States (US) - Toll Free $2.75 B
Canada (CA) - Toll Free $2.75 B
Australia (AU) $8.25 F
Austria (AT) $8.25 F
Belgium (BE) $1.375 C
Chile (CL) $13.75 G
Croatia (HR) $8.25 F
Czech Republic (CZ) $19.8 H
Estonia (EE) $4.125 D
France (FR) $4.125 D
Germany (DE)* $6.875 E
Guatemala (GT) $38.5 I
Hong Kong (HK) $19.8 H
Hungary (HU) $38.5 I
Ireland (IE) $8.25 F
Israel (IL) $19.8 H
Italy (IT)* $38.5 I
Latvia (LV) $4.125 D
Lithuania (LT) $4.125 D
Malaysia (MY) $6.875 E
Netherlands (NL) $6.875 E
Norway (NO) $19.8 H
Poland (PL) $4.125 D
Portugal (PT) $19.8 H
Puerto Rico (PR) $4.125 D
Singapore (SG) $103.125 J
Spain (ES) $6.875 E
Sweden (SE) $1.375 C
Switzerland (CH) $13.75 G
United Kingdom (GB) $1.375 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local $1.63 A
Canada (CA) - Local $1.63 A
United States (US) - Toll Free $3.25 B
Canada (CA) - Toll Free $3.25 B
Australia (AU) $9.75 F
Austria (AT) $9.75 F
Belgium (BE) $1.63 C
Chile (CL) $16.25 G
Croatia (HR) $9.75 F
Czech Republic (CZ) $23.40 H
Estonia (EE) $4.88 D
France (FR) $4.88 D
Germany (DE)* $8.13 E
Guatemala (GT) $45.50 I
Hong Kong (HK) $23.40 H
Hungary (HU) $45.50 I
Ireland (IE) $9.75 F
Israel (IL) $23.40 H
Italy (IT)* $45.50 I
Latvia (LV) $4.88 D
Lithuania (LT) $4.88 D
Malaysia (MY) $8.13 E
Netherlands (NL) $8.13 E
Norway (NO) $23.40 H
Poland (PL) $4.88 D
Portugal (PT) $23.40 H
Puerto Rico (PR) $4.88 D
Singapore (SG) $121.88 J
Spain (ES) $8.13 E
Sweden (SE) $1.63 C
Switzerland (CH) $16.25 G
United Kingdom (GB) $1.63 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local $1.75 A
Canada (CA) - Local $1.75 A
United States (US) - Toll Free $3.50 B
Canada (CA) - Toll Free $3.50 B
Australia (AU) $10.50 F
Austria (AT) $10.50 F
Belgium (BE) $1.75 C
Chile (CL) $17.50 G
Croatia (HR) $10.50 F
Czech Republic (CZ) $25.20 H
Estonia (EE) $5.25 D
France (FR) $5.25 D
Germany (DE)* $8.75 E
Guatemala (GT) $49.00 I
Hong Kong (HK) $25.20 H
Hungary (HU) $49.00 I
Ireland (IE) $10.50 F
Israel (IL) $25.20 H
Italy (IT)* $49.00 I
Latvia (LV) $5.25 D
Lithuania (LT) $5.25 D
Malaysia (MY) $8.75 E
Netherlands (NL) $8.75 E
Norway (NO) $25.20 H
Poland (PL) $5.25 D
Portugal (PT) $25.20 H
Puerto Rico (PR) $5.25 D
Singapore (SG) $131.25 J
Spain (ES) $8.75 E
Sweden (SE) $1.75 C
Switzerland (CH) $17.50 G
United Kingdom (GB) $1.75 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local £0.88 A
Canada (CA) - Local £0.88 A
United States (US) - Toll Free £1.75 B
Canada (CA) - Toll Free £1.75 B
Australia (AU) £5.25 F
Austria (AT) £5.25 F
Belgium (BE) £0.88 C
Chile (CL) £8.75 G
Croatia (HR) £5.25 F
Czech Republic (CZ) £12.60 H
Estonia (EE) £2.63 D
France (FR) £2.63 D
Germany (DE)* £4.38 E
Guatemala (GT) £24.50 I
Hong Kong (HK) £12.60 H
Hungary (HU) £24.50 I
Ireland (IE) £5.25 F
Israel (IL) £12.60 H
Italy (IT)* £24.50 I
Latvia (LV) £2.63 D
Lithuania (LT) £2.63 D
Malaysia (MY) £4.38 E
Netherlands (NL) £4.38 E
Norway (NO) £12.60 H
Poland (PL) £2.63 D
Portugal (PT) £12.60 H
Puerto Rico (PR) £2.63 D
Singapore (SG) £65.63 J
Spain (ES) £4.38 E
Sweden (SE) £0.88 C
Switzerland (CH) £8.75 G
United Kingdom (GB) £0.88 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local €1.00 A
Canada (CA) - Local €1.00 A
United States (US) - Toll Free €2.00 B
Canada (CA) - Toll Free €2.00 B
Australia (AU) €6.00 F
Austria (AT) €6.00 F
Belgium (BE) €1.00 C
Chile (CL) €10.00 G
Croatia (HR) €6.00 F
Czech Republic (CZ) €14.40 H
Estonia (EE) €3.00 D
France (FR) €3.00 D
Germany (DE)* €5.00 E
Guatemala (GT) €28.00 I
Hong Kong (HK) €14.40 H
Hungary (HU) €28.00 I
Ireland (IE) €6.00 F
Israel (IL) €14.40 H
Italy (IT)* €28.00 I
Latvia (LV) €3.00 D
Lithuania (LT) €3.00 D
Malaysia (MY) €5.00 E
Netherlands (NL) €5.00 E
Norway (NO) €14.40 H
Poland (PL) €3.00 D
Portugal (PT) €14.40 H
Puerto Rico (PR) €3.00 D
Singapore (SG) €75.00 J
Spain (ES) €5.00 E
Sweden (SE) €1.00 C
Switzerland (CH) €10.00 G
United Kingdom (GB) €1.00 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local R$3.75 A
Canada (CA) - Local R$3.75 A
United States (US) - Toll Free R$7.50 B
Canada (CA) - Toll Free R$7.50 B
Australia (AU) R$22.50 F
Austria (AT) R$22.50 F
Belgium (BE) R$3.75 C
Chile (CL) R$37.50 G
Croatia (HR) R$22.50 F
Czech Republic (CZ) R$54.00 H
Estonia (EE) R$11.25 D
France (FR) R$11.25 D
Germany (DE)* R$18.75 E
Guatemala (GT) R$105.00 I
Hong Kong (HK) R$54.00 H
Hungary (HU) R$105.00 I
Ireland (IE) R$22.50 F
Israel (IL) R$54.00 H
Italy (IT)* R$105.00 I
Latvia (LV) R$11.25 D
Lithuania (LT) R$11.25 D
Malaysia (MY) R$18.75 E
Netherlands (NL) R$18.75 E
Norway (NO) R$54.00 H
Poland (PL) R$11.25 D
Portugal (PT) R$54.00 H
Puerto Rico (PR) R$11.25 D
Singapore (SG) R$281.25 J
Spain (ES) R$18.75 E
Sweden (SE) R$3.75 C
Switzerland (CH) R$37.50 G
United Kingdom (GB) R$3.75 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local ¥150 A
Canada (CA) - Local ¥150 A
United States (US) - Toll Free ¥300 B
Canada (CA) - Toll Free ¥300 B
Australia (AU) ¥900 F
Austria (AT) ¥900 F
Belgium (BE) ¥150 C
Chile (CL) ¥1500 G
Croatia (HR) ¥900 F
Czech Republic (CZ) ¥2160 H
Estonia (EE) ¥450 D
France (FR) ¥450 D
Germany (DE)* ¥750 E
Guatemala (GT) ¥4200 I
Hong Kong (HK) ¥2160 H
Hungary (HU) ¥4200 I
Ireland (IE) ¥900 F
Israel (IL) ¥2160 H
Italy (IT)* ¥4200 I
Latvia (LV) ¥450 D
Lithuania (LT) ¥450 D
Malaysia (MY) ¥750 E
Netherlands (NL) ¥750 E
Norway (NO) ¥2160 H
Poland (PL) ¥450 D
Portugal (PT) ¥2160 H
Puerto Rico (PR) ¥450 D
Singapore (SG) ¥11250 J
Spain (ES) ¥750 E
Sweden (SE) ¥150 C
Switzerland (CH) ¥1500 G
United Kingdom (GB) ¥150 C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country Monthly Recurring Charge (MRC) Rate Class
United States (US) - Local 17.75 R A
Canada (CA) - Local 17.75 R A
United States (US) - Toll Free 35.50 R B
Canada (CA) - Toll Free 35.50 R B
Australia (AU) 106.50 R F
Austria (AT) 106.50 R F
Belgium (BE) 17.75 R C
Chile (CL) 177.50 R G
Croatia (HR) 106.50 R F
Czech Republic (CZ) 255.60 R H
Estonia (EE) 53.25 R D
France (FR) 53.25 R D
Germany (DE)* 88.75 R E
Guatemala (GT) 497.00 R I
Hong Kong (HK) 255.60 R H
Hungary (HU) 497.00 R I
Ireland (IE) 106.50 R F
Israel (IL) 255.60 R H
Italy (IT)* 497.00 R I
Latvia (LV) 53.25 R D
Lithuania (LT) 53.25 R D
Malaysia (MY) 88.75 R E
Netherlands (NL) 88.75 R E
Norway (NO) 255.60 R H
Poland (PL) 53.25 R D
Portugal (PT) 255.60 R H
Puerto Rico (PR) 53.25 R D
Singapore (SG) 1331.25 R J
Spain (ES) 88.75 R E
Sweden (SE) 17.75 R C
Switzerland (CH) 177.50 R G
United Kingdom (GB) 17.75 R C

* The purchase of SMS numbers for these countries may require that you submit additional ID Verification Documentation. For more information, contact PureCloud Customer Care.

† Netherlands telecommunications regulations specify that mobile phone numbers with the +316 prefix cannot be used to send programmatic SMS messages. To use PureCloud for SMS in the Netherlands, you must purchase a special class of mobile phone numbers with the +3197 prefix. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* $0.01 $0.01 A / A
Canada (CA) - Local* $0.01 $0.01 A / A
United States (US) - Toll Free* $0.01 $0.01 A / A
Canada (CA) - Toll Free* $0.01 $0.01 A / A
Afghanistan (AF) - $0.11 L
Albania (AL) - $0.11 L
Algeria (DZ) - $0.10 K
American Samoa (AS) - $0.20 O
Andorra (AD) - $0.02 C
Angola (AO) - $0.05 F
Anguilla (AI) - $0.06 G
Antigua and Barbuda (AG) - $0.06 G
Argentina (AR) - $0.09 J
Armenia (AM) - $0.10 K
Aruba (AW) - $0.06 G
Australia (AU) $0.01 $0.07 B / H
Austria (AT) $0.01 $0.12 B / M
Azerbaijan (AZ) - $0.11 L
Bahamas (BS) - $0.03 D
Bahrain (BH) - $0.05 F
Bangladesh (BD) - $0.09 J
Barbados (BB) - $0.05 F
Belarus (BY) - $0.07 H
Belgium (BE) $0.01 $0.13 B / N
Belize (BZ) - $0.02 C
Benin (BJ) - $0.08 I
Bermuda (BM) - $0.05 F
Bhutan (BT) - $0.06 G
Bolivia (BO) - $0.07 H
Bosnia and Herzegovina (BA) - $0.10 K
Botswana (BW) - $0.06 G
Brazil (BR) - $0.07 H
Brunei (BN) - $0.03 D
Bulgaria (BG) - $0.12 M
Burkina Faso (BF) - $0.05 F
Burundi (BI) - $0.11 L
Cambodia (KH) - $0.06 G
Cameroon (CM) - $0.12 M
Cape Verde (CV) - $0.09 J
Cayman Islands (KY) - $0.06 G
Central Africa (CF) - $0.03 D
Chad (TD) - $0.04 E
Chile (CL) $0.01 $0.07 B / H
China (CN) - $0.04 E
Colombia (CO) - $0.07 H
Comoros (KM) - $0.03 D
Congo (CD) - $0.05 F
Cook Islands (CK) - $0.04 E
Costa Rica (CR) - $0.05 F
Croatia (HR) $0.01 $0.06 B / G
Cuba (CU) - $0.05 F
Cyprus (CY) - $0.10 K
Czech Republic (CZ) $0.01 $0.06 B / G
Denmark (DK) - $0.04 E
Djibouti (DJ) - $0.13 N
Dominica (DM) - $0.06 G
Dominican Republic (DO) - $0.07 H
DR Congo (CD) - $0.05 F
East Timor (TL) - $0.12 M
Ecuador (EC) - $0.09 J
Egypt (EG) - $0.09 J
El Salvador (SV) - $0.06 G
Equatorial Guinea (GQ) - $0.04 E
Eritrea (ER) - $0.13 N
Estonia (EE) $0.01 $0.11 B / L
Ethiopia (ET) - $0.08 I
Falkland Islands (FK) - $0.09 J
Faroe Islands (FO) - $0.02 C
Fiji (FJ) - $0.08 I
Finland (FI) - $0.10 K
France (FR) $0.01 $0.10 B / K
French Guiana (GF) - $0.20 O
French Polynesia (PF) - $0.20 O
Gabon (GA) - $0.07 H
Gambia (GM) - $0.02 C
Georgia (GE) - $0.03 D
Germany (DE) $0.01 $0.11 B / L
Ghana (GH) - $0.06 G
Gibraltar (GI) - $0.02 C
Greece (GR) - $0.07 H
Greenland (GL) - $0.03 D
Grenada (GD) - $0.07 H
Guadeloupe (GP) - $0.12 M
Guam (GU) - $0.06 G
Guatemala (GT) $0.01 $0.06 B / G
Guernsey (GG) - $0.04 E
Guinea (GN) - $0.11 L
Guinea-Bissau (GW) - $0.11 L
Guyana (GY) - $0.06 G
Haiti (HT) - $0.06 G
Honduras (HN) - $0.06 G
Hong Kong (HK) $0.05 $0.06 D / G
Hungary (HU) $0.01 $0.10 B / K
Iceland (IS) - $0.04 E
India (IN) - $0.015 B
Indonesia (ID) - $0.04 E
Iran (IR) - $0.05 F
Iraq (IQ) - $0.09 J
Ireland (IE) $0.01 $0.09 B / J
Israel (IL) $0.01 $0.04 B / E
Italy (IT) $0.03 $0.11 C / L
Ivory Coast (CI) - $0.12 M
Jamaica (JM) - $0.06 G
Japan (JP) - $0.10 K
Jersey (JE) - $0.05 F
Jordan (JO) - $0.06 G
Kazakhstan (KZ) - $0.08 I
Kenya (KE) - $0.07 H
Kiribati (KI) - $0.10 K
Korea Republic of (KR) - $0.06 G
Kuwait (KW) - $0.06 G
Kyrgyzstan (KG) - $0.06 G
Laos PDR (LA) - $0.06 G
Latvia (LV) $0.03 $0.09 C / J
Lebanon (LB) - $0.06 G
Lesotho (LS) - $0.11 L
Liberia (LR) - $0.09 J
Libya (LY) - $0.09 J
Liechtenstein (LI) - $0.04 E
Lithuania (LT) $0.01 $0.04 B / E
Luxembourg (LU) - $0.02 C
Macau (MO) - $0.04 E
Macedonia (MK) - $0.09 J
Madagascar (MG) - $0.05 F
Malawi (MW) - $0.06 G
Malaysia (MY) $0.05 $0.05 D / F
Maldives (MV) - $0.02 C
Mali (ML) - $0.11 L
Malta (MT) - $0.04 E
Marshall Islands (MH) - $0.20 O
Martinique (MQ) - $0.13 N
Mauritania (MR) - $0.11 L
Mauritius (MU) - $0.05 F
Mexico (MX) - $0.06 G
Micronesia (FM) - $0.09 J
Moldova (MD) - $0.08 I
Monaco (MC) - $0.20 O
Mongolia (MN) - $0.06 G
Montenegro (ME) - $0.04 E
Montserrat (MS) - $0.06 G
Morocco (MA) - $0.09 J
Mozambique (MZ) - $0.03 D
Myanmar (MM) - $0.12 M
Namibia (NA) - $0.06 G
Nepal (NP) - $0.07 H
Netherlands (NL) $0.01 $0.12 B / M
Netherlands Antilles (AN) - $0.06 G
New Caledonia (NC) - $0.20 O
New Zealand (NZ) - $0.13 N
Nicaragua (NI) - $0.07 H
Niger (NE) - $0.08 I
Nigeria (NG) - $0.04 E
Niue (NU) - $0.015 B
Norfolk Island (NF) - $0.04 E
Norway (NO) $0.01 $0.08 B / I
Oman (OM) - $0.07 H
Pakistan (PK) - $0.03 D
Palau (PW) - $0.09 J
Palestinian Territory (PS) - $0.09 J
Panama (PA) - $0.07 H
Papua New Guinea (PG) - $0.06 G
Paraguay (PY) - $0.03 D
Peru (PE) - $0.06 G
Philippines (PH) - $0.06 G
Poland (PL) $0.01 $0.05 B / F
Portugal (PT) $0.06 $0.06 E / G
Puerto Rico (PR) $0.01 $0.06 B / G
Qatar (QA) - $0.08 I
Reunion/Mayotte (RE) - $0.20 O
Romania (RO) - $0.09 J
Russia (RU) - $0.05 F
Rwanda (RW) - $0.06 G
Samoa (WS) - $0.06 G
San Marino (SM) - $0.11 L
Sao Tome and Principe (ST) - $0.11 L
Saudi Arabia (SA) - $0.04 E
Senegal (SN) - $0.08 I
Serbia (RS) - $0.05 F
Seychelles (SC) - $0.07 H
Sierra Leone (SL) - $0.04 E
Singapore (SG) $0.06 $0.05 E / F
Slovakia (SK) - $0.10 K
Slovenia (SI) - $0.05 F
Solomon Islands (SB) - $0.10 K
Somalia (SO) - $0.10 K
South Africa (ZA) - $0.04 E
South Sudan (SS) - $0.05 F
Spain (ES) $0.01 $0.11 B / L
Sri Lanka (LK) - $0.08 I
St Kitts and Nevis (KN) - $0.08 I
St Lucia (LC) - $0.06 G
St Pierre and Miquelon (PM) - $0.20 O
St Vincent Grenadines (VC) - $0.07 H
Sudan (SD) - $0.05 F
Suriname (SR) - $0.04 E
Swaziland (SZ) - $0.08 I
Sweden (SE) $0.01 $0.08 B / I
Switzerland (CH) $0.01 $0.09 B / J
Syria (SY) - $0.08 I
Taiwan (TW) - $0.07 H
Tajikistan (TJ) - $0.07 H
Tanzania (TZ) - $0.06 G
Thailand (TH) - $0.04 E
Togo (TG) - $0.05 F
Tonga (TO) - $0.07 H
Trinidad and Tobago (TT) - $0.07 H
Tunisia (TN) - $0.09 J
Turkey (TR) - $0.04 E
Turkmenistan (TM) - $0.12 M
Turks and Caicos Islands (TC) - $0.05 F
Tuvalu (TV) - $0.13 N
Uganda (UG) - $0.08 I
Ukraine (UA) - $0.11 L
United Arab Emirates (AE) - $0.04 E
United Kingdom (GB) $0.01 $0.05 B / F
Uruguay (UY) - $0.09 J
Uzbekistan (UZ) - $0.10 K
Vanuatu (VU) - $0.07 H
Venezuela (VE) - $0.06 G
Vietnam (VN) - $0.08 I
Virgin Islands, British (VG) - $0.07 H
Virgin Islands, U.S. (VI) - $0.03 D
Yemen (YE) - $0.11 L
Zambia (ZM) - $0.05 F
Zimbabwe (ZW) - $0.06 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is $0.0125 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* $0.011 $0.011 A / A
Canada (CA) - Local* $0.011 $0.011 A / A
United States (US) - Toll Free* $0.011 $0.011 A / A
Canada (CA) - Toll Free* $0.011 $0.011 A / A
Afghanistan (AF) - $0.121 L
Albania (AL) - $0.121 L
Algeria (DZ) - $0.11 K
American Samoa (AS) - $0.22 O
Andorra (AD) - $0.022 C
Angola (AO) - $0.055 F
Anguilla (AI) - $0.066 G
Antigua and Barbuda (AG) - $0.066 G
Argentina (AR) - $0.099 J
Armenia (AM) - $0.11 K
Aruba (AW) - $0.066 G
Australia (AU) $0.011 $0.077 B / H
Austria (AT) $0.011 $0.132 B / M
Azerbaijan (AZ) - $0.121 L
Bahamas (BS) - $0.033 D
Bahrain (BH) - $0.055 F
Bangladesh (BD) - $0.099 J
Barbados (BB) - $0.055 F
Belarus (BY) - $0.077 H
Belgium (BE) $0.011 $0.143 B / N
Belize (BZ) - $0.022 C
Benin (BJ) - $0.088 I
Bermuda (BM) - $0.055 F
Bhutan (BT) - $0.066 G
Bolivia (BO) - $0.077 H
Bosnia and Herzegovina (BA) - $0.11 K
Botswana (BW) - $0.066 G
Brazil (BR) - $0.077 H
Brunei (BN) - $0.033 D
Bulgaria (BG) - $0.132 M
Burkina Faso (BF) - $0.055 F
Burundi (BI) - $0.121 L
Cambodia (KH) - $0.066 G
Cameroon (CM) - $0.132 M
Cape Verde (CV) - $0.099 J
Cayman Islands (KY) - $0.066 G
Central Africa (CF) - $0.033 D
Chad (TD) - $0.044 E
Chile (CL) $0.011 $0.077 B / H
China (CN) - $0.044 E
Colombia (CO) - $0.077 H
Comoros (KM) - $0.033 D
Congo (CD) - $0.055 F
Cook Islands (CK) - $0.044 E
Costa Rica (CR) - $0.055 F
Croatia (HR) $0.011 $0.066 B / G
Cuba (CU) - $0.055 F
Cyprus (CY) - $0.11 K
Czech Republic (CZ) $0.011 $0.066 B / G
Denmark (DK) - $0.044 E
Djibouti (DJ) - $0.143 N
Dominica (DM) - $0.066 G
Dominican Republic (DO) - $0.077 H
DR Congo (CD) - $0.055 F
East Timor (TL) - $0.132 M
Ecuador (EC) - $0.099 J
Egypt (EG) - $0.099 J
El Salvador (SV) - $0.066 G
Equatorial Guinea (GQ) - $0.044 E
Eritrea (ER) - $0.143 N
Estonia (EE) $0.011 $0.121 B / L
Ethiopia (ET) - $0.088 I
Falkland Islands (FK) - $0.099 J
Faroe Islands (FO) - $0.022 C
Fiji (FJ) - $0.088 I
Finland (FI) - $0.11 K
France (FR) $0.011 $0.11 B / K
French Guiana (GF) - $0.22 O
French Polynesia (PF) - $0.22 O
Gabon (GA) - $0.077 H
Gambia (GM) - $0.022 C
Georgia (GE) - $0.033 D
Germany (DE) $0.011 $0.121 B / L
Ghana (GH) - $0.066 G
Gibraltar (GI) - $0.022 C
Greece (GR) - $0.077 H
Greenland (GL) - $0.033 D
Grenada (GD) - $0.077 H
Guadeloupe (GP) - $0.132 M
Guam (GU) - $0.066 G
Guatemala (GT) $0.011 $0.066 B / G
Guernsey (GG) - $0.044 E
Guinea (GN) - $0.121 L
Guinea-Bissau (GW) - $0.121 L
Guyana (GY) - $0.066 G
Haiti (HT) - $0.066 G
Honduras (HN) - $0.066 G
Hong Kong (HK) $0.055 $0.066 D / G
Hungary (HU) $0.011 $0.11 B / K
Iceland (IS) - $0.044 E
India (IN) - $0.0165 B
Indonesia (ID) - $0.044 E
Iran (IR) - $0.055 F
Iraq (IQ) - $0.099 J
Ireland (IE) $0.011 $0.099 B / J
Israel (IL) $0.011 $0.044 B / E
Italy (IT) $0.033 $0.121 C / L
Ivory Coast (CI) - $0.132 M
Jamaica (JM) - $0.066 G
Japan (JP) - $0.11 K
Jersey (JE) - $0.055 F
Jordan (JO) - $0.066 G
Kazakhstan (KZ) - $0.088 I
Kenya (KE) - $0.077 H
Kiribati (KI) - $0.11 K
Korea Republic of (KR) - $0.066 G
Kuwait (KW) - $0.066 G
Kyrgyzstan (KG) - $0.066 G
Laos PDR (LA) - $0.066 G
Latvia (LV) $0.033 $0.099 C / J
Lebanon (LB) - $0.066 G
Lesotho (LS) - $0.121 L
Liberia (LR) - $0.099 J
Libya (LY) - $0.099 J
Liechtenstein (LI) - $0.044 E
Lithuania (LT) $0.011 $0.044 B / E
Luxembourg (LU) - $0.022 C
Macau (MO) - $0.044 E
Macedonia (MK) - $0.099 J
Madagascar (MG) - $0.055 F
Malawi (MW) - $0.066 G
Malaysia (MY) $0.055 $0.055 D / F
Maldives (MV) - $0.022 C
Mali (ML) - $0.121 L
Malta (MT) - $0.044 E
Marshall Islands (MH) - $0.22 O
Martinique (MQ) - $0.143 N
Mauritania (MR) - $0.121 L
Mauritius (MU) - $0.055 F
Mexico (MX) - $0.066 G
Micronesia (FM) - $0.099 J
Moldova (MD) - $0.088 I
Monaco (MC) - $0.22 O
Mongolia (MN) - $0.066 G
Montenegro (ME) - $0.044 E
Montserrat (MS) - $0.066 G
Morocco (MA) - $0.099 J
Mozambique (MZ) - $0.033 D
Myanmar (MM) - $0.132 M
Namibia (NA) - $0.066 G
Nepal (NP) - $0.077 H
Netherlands (NL) $0.011 $0.132 B / M
Netherlands Antilles (AN) - $0.066 G
New Caledonia (NC) - $0.22 O
New Zealand (NZ) - $0.143 N
Nicaragua (NI) - $0.077 H
Niger (NE) - $0.088 I
Nigeria (NG) - $0.044 E
Niue (NU) - $0.0165 B
Norfolk Island (NF) - $0.044 E
Norway (NO) $0.011 $0.088 B / I
Oman (OM) - $0.077 H
Pakistan (PK) - $0.033 D
Palau (PW) - $0.099 J
Palestinian Territory (PS) - $0.099 J
Panama (PA) - $0.077 H
Papua New Guinea (PG) - $0.066 G
Paraguay (PY) - $0.033 D
Peru (PE) - $0.066 G
Philippines (PH) - $0.066 G
Poland (PL) $0.011 $0.055 B / F
Portugal (PT) $0.066 $0.066 E / G
Puerto Rico (PR) $0.011 $0.066 B / G
Qatar (QA) - $0.088 I
Reunion/Mayotte (RE) - $0.22 O
Romania (RO) - $0.099 J
Russia (RU) - $0.055 F
Rwanda (RW) - $0.066 G
Samoa (WS) - $0.066 G
San Marino (SM) - $0.121 L
Sao Tome and Principe (ST) - $0.121 L
Saudi Arabia (SA) - $0.044 E
Senegal (SN) - $0.088 I
Serbia (RS) - $0.055 F
Seychelles (SC) - $0.077 H
Sierra Leone (SL) - $0.044 E
Singapore (SG) $0.066 $0.055 E / F
Slovakia (SK) - $0.11 K
Slovenia (SI) - $0.055 F
Solomon Islands (SB) - $0.11 K
Somalia (SO) - $0.11 K
South Africa (ZA) - $0.044 E
South Sudan (SS) - $0.055 F
Spain (ES) $0.011 $0.121 B / L
Sri Lanka (LK) - $0.088 I
St Kitts and Nevis (KN) - $0.088 I
St Lucia (LC) - $0.066 G
St Pierre and Miquelon (PM) - $0.22 O
St Vincent Grenadines (VC) - $0.077 H
Sudan (SD) - $0.055 F
Suriname (SR) - $0.044 E
Swaziland (SZ) - $0.088 I
Sweden (SE) $0.011 $0.088 B / I
Switzerland (CH) $0.011 $0.099 B / J
Syria (SY) - $0.088 I
Taiwan (TW) - $0.077 H
Tajikistan (TJ) - $0.077 H
Tanzania (TZ) - $0.066 G
Thailand (TH) - $0.044 E
Togo (TG) - $0.055 F
Tonga (TO) - $0.077 H
Trinidad and Tobago (TT) - $0.077 H
Tunisia (TN) - $0.099 J
Turkey (TR) - $0.044 E
Turkmenistan (TM) - $0.132 M
Turks and Caicos Islands (TC) - $0.055 F
Tuvalu (TV) - $0.143 N
Uganda (UG) - $0.088 I
Ukraine (UA) - $0.121 L
United Arab Emirates (AE) - $0.044 E
United Kingdom (GB) $0.011 $0.055 B / F
Uruguay (UY) - $0.099 J
Uzbekistan (UZ) - $0.11 K
Vanuatu (VU) - $0.077 H
Venezuela (VE) - $0.066 G
Vietnam (VN) - $0.088 I
Virgin Islands, British (VG) - $0.077 H
Virgin Islands, U.S. (VI) - $0.033 D
Yemen (YE) - $0.121 L
Zambia (ZM) - $0.055 F
Zimbabwe (ZW) - $0.066 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is $0.016 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* $0.01 $0.01 A / A
Canada (CA) - Local* $0.01 $0.01 A / A
United States (US) - Toll Free* $0.01 $0.01 A / A
Canada (CA) - Toll Free* $0.01 $0.01 A / A
Afghanistan (AF) - $0.14 L
Albania (AL) - $0.14 L
Algeria (DZ) - $0.13 K
American Samoa (AS) - $0.26 O
Andorra (AD) - $0.03 C
Angola (AO) - $0.07 F
Anguilla (AI) - $0.08 G
Antigua and Barbuda (AG) - $0.08 G
Argentina (AR) - $0.12 J
Armenia (AM) - $0.13 K
Aruba (AW) - $0.08 G
Australia (AU) $0.01 $0.09 B / H
Austria (AT) $0.01 $0.16 B / M
Azerbaijan (AZ) - $0.14 L
Bahamas (BS) - $0.04 D
Bahrain (BH) - $0.07 F
Bangladesh (BD) - $0.12 J
Barbados (BB) - $0.07 F
Belarus (BY) - $0.09 H
Belgium (BE) $0.01 $0.17 B / N
Belize (BZ) - $0.03 C
Benin (BJ) - $0.10 I
Bermuda (BM) - $0.07 F
Bhutan (BT) - $0.08 G
Bolivia (BO) - $0.09 H
Bosnia and Herzegovina (BA) - $0.13 K
Botswana (BW) - $0.08 G
Brazil (BR) - $0.09 H
Brunei (BN) - $0.04 D
Bulgaria (BG) - $0.16 M
Burkina Faso (BF) - $0.07 F
Burundi (BI) - $0.14 L
Cambodia (KH) - $0.08 G
Cameroon (CM) - $0.16 M
Cape Verde (CV) - $0.12 J
Cayman Islands (KY) - $0.08 G
Central Africa (CF) - $0.04 D
Chad (TD) - $0.05 E
Chile (CL) $0.01 $0.09 B / H
China (CN) - $0.05 E
Colombia (CO) - $0.09 H
Comoros (KM) - $0.04 D
Congo (CD) - $0.07 F
Cook Islands (CK) - $0.05 E
Costa Rica (CR) - $0.07 F
Croatia (HR) $0.01 $0.08 B / G
Cuba (CU) - $0.07 F
Cyprus (CY) - $0.13 K
Czech Republic (CZ) $0.01 $0.08 B / G
Denmark (DK) - $0.05 E
Djibouti (DJ) - $0.17 N
Dominica (DM) - $0.08 G
Dominican Republic (DO) - $0.09 H
DR Congo (CD) - $0.07 F
East Timor (TL) - $0.16 M
Ecuador (EC) - $0.12 J
Egypt (EG) - $0.12 J
El Salvador (SV) - $0.08 G
Equatorial Guinea (GQ) - $0.05 E
Eritrea (ER) - $0.17 N
Estonia (EE) $0.01 $0.14 B / L
Ethiopia (ET) - $0.10 I
Falkland Islands (FK) - $0.12 J
Faroe Islands (FO) - $0.03 C
Fiji (FJ) - $0.10 I
Finland (FI) - $0.13 K
France (FR) $0.01 $0.13 B / K
French Guiana (GF) - $0.26 O
French Polynesia (PF) - $0.26 O
Gabon (GA) - $0.09 H
Gambia (GM) - $0.03 C
Georgia (GE) - $0.04 D
Germany (DE) $0.01 $0.14 B / L
Ghana (GH) - $0.08 G
Gibraltar (GI) - $0.03 C
Greece (GR) - $0.09 H
Greenland (GL) - $0.04 D
Grenada (GD) - $0.09 H
Guadeloupe (GP) - $0.16 M
Guam (GU) - $0.08 G
Guatemala (GT) $0.01 $0.08 B / G
Guernsey (GG) - $0.05 E
Guinea (GN) - $0.14 L
Guinea-Bissau (GW) - $0.14 L
Guyana (GY) - $0.08 G
Haiti (HT) - $0.08 G
Honduras (HN) - $0.08 G
Hong Kong (HK) $0.07 $0.08 D / G
Hungary (HU) $0.01 $0.13 B / K
Iceland (IS) - $0.05 E
India (IN) - $0.02 B
Indonesia (ID) - $0.05 E
Iran (IR) - $0.07 F
Iraq (IQ) - $0.12 J
Ireland (IE) $0.01 $0.12 B / J
Israel (IL) $0.01 $0.05 B / E
Italy (IT) $0.04 $0.14 C / L
Ivory Coast (CI) - $0.16 M
Jamaica (JM) - $0.08 G
Japan (JP) - $0.13 K
Jersey (JE) - $0.07 F
Jordan (JO) - $0.08 G
Kazakhstan (KZ) - $0.10 I
Kenya (KE) - $0.09 H
Kiribati (KI) - $0.13 K
Korea Republic of (KR) - $0.08 G
Kuwait (KW) - $0.08 G
Kyrgyzstan (KG) - $0.08 G
Laos PDR (LA) - $0.08 G
Latvia (LV) $0.04 $0.12 C / J
Lebanon (LB) - $0.08 G
Lesotho (LS) - $0.14 L
Liberia (LR) - $0.12 J
Libya (LY) - $0.12 J
Liechtenstein (LI) - $0.05 E
Lithuania (LT) $0.01 $0.05 B / E
Luxembourg (LU) - $0.03 C
Macau (MO) - $0.05 E
Macedonia (MK) - $0.12 J
Madagascar (MG) - $0.07 F
Malawi (MW) - $0.08 G
Malaysia (MY) $0.07 $0.07 D / F
Maldives (MV) - $0.03 C
Mali (ML) - $0.14 L
Malta (MT) - $0.05 E
Marshall Islands (MH) - $0.26 O
Martinique (MQ) - $0.17 N
Mauritania (MR) - $0.14 L
Mauritius (MU) - $0.07 F
Mexico (MX) - $0.08 G
Micronesia (FM) - $0.12 J
Moldova (MD) - $0.10 I
Monaco (MC) - $0.26 O
Mongolia (MN) - $0.08 G
Montenegro (ME) - $0.05 E
Montserrat (MS) - $0.08 G
Morocco (MA) - $0.12 J
Mozambique (MZ) - $0.04 D
Myanmar (MM) - $0.16 M
Namibia (NA) - $0.08 G
Nepal (NP) - $0.09 H
Netherlands (NL) $0.01 $0.16 B / M
Netherlands Antilles (AN) - $0.08 G
New Caledonia (NC) - $0.26 O
New Zealand (NZ) - $0.17 N
Nicaragua (NI) - $0.09 H
Niger (NE) - $0.10 I
Nigeria (NG) - $0.05 E
Niue (NU) - $0.02 B
Norfolk Island (NF) - $0.05 E
Norway (NO) $0.01 $0.10 B / I
Oman (OM) - $0.09 H
Pakistan (PK) - $0.04 D
Palau (PW) - $0.12 J
Palestinian Territory (PS) - $0.12 J
Panama (PA) - $0.09 H
Papua New Guinea (PG) - $0.08 G
Paraguay (PY) - $0.04 D
Peru (PE) - $0.08 G
Philippines (PH) - $0.08 G
Poland (PL) $0.01 $0.07 B / F
Portugal (PT) $0.08 $0.08 E / G
Puerto Rico (PR) $0.01 $0.08 B / G
Qatar (QA) - $0.10 I
Reunion/Mayotte (RE) - $0.26 O
Romania (RO) - $0.12 J
Russia (RU) - $0.07 F
Rwanda (RW) - $0.08 G
Samoa (WS) - $0.08 G
San Marino (SM) - $0.14 L
Sao Tome and Principe (ST) - $0.14 L
Saudi Arabia (SA) - $0.05 E
Senegal (SN) - $0.10 I
Serbia (RS) - $0.07 F
Seychelles (SC) - $0.09 H
Sierra Leone (SL) - $0.05 E
Singapore (SG) $0.08 $0.07 E / F
Slovakia (SK) - $0.13 K
Slovenia (SI) - $0.07 F
Solomon Islands (SB) - $0.13 K
Somalia (SO) - $0.13 K
South Africa (ZA) - $0.05 E
South Sudan (SS) - $0.07 F
Spain (ES) $0.01 $0.14 B / L
Sri Lanka (LK) - $0.10 I
St Kitts and Nevis (KN) - $0.10 I
St Lucia (LC) - $0.08 G
St Pierre and Miquelon (PM) - $0.26 O
St Vincent Grenadines (VC) - $0.09 H
Sudan (SD) - $0.07 F
Suriname (SR) - $0.05 E
Swaziland (SZ) - $0.10 I
Sweden (SE) $0.01 $0.10 B / I
Switzerland (CH) $0.01 $0.12 B / J
Syria (SY) - $0.10 I
Taiwan (TW) - $0.09 H
Tajikistan (TJ) - $0.09 H
Tanzania (TZ) - $0.08 G
Thailand (TH) - $0.05 E
Togo (TG) - $0.07 F
Tonga (TO) - $0.09 H
Trinidad and Tobago (TT) - $0.09 H
Tunisia (TN) - $0.12 J
Turkey (TR) - $0.05 E
Turkmenistan (TM) - $0.16 M
Turks and Caicos Islands (TC) - $0.07 F
Tuvalu (TV) - $0.17 N
Uganda (UG) - $0.10 I
Ukraine (UA) - $0.14 L
United Arab Emirates (AE) - $0.05 E
United Kingdom (GB) $0.01 $0.07 B / F
Uruguay (UY) - $0.12 J
Uzbekistan (UZ) - $0.13 K
Vanuatu (VU) - $0.09 H
Venezuela (VE) - $0.08 G
Vietnam (VN) - $0.10 I
Virgin Islands, British (VG) - $0.09 H
Virgin Islands, U.S. (VI) - $0.04 D
Yemen (YE) - $0.14 L
Zambia (ZM) - $0.07 F
Zimbabwe (ZW) - $0.08 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is $0.016 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* $0.01 $0.01 A / A
Canada (CA) - Local* $0.01 $0.01 A / A
United States (US) - Toll Free* $0.01 $0.01 A / A
Canada (CA) - Toll Free* $0.01 $0.01 A / A
Afghanistan (AF) - $0.15 L
Albania (AL) - $0.15 L
Algeria (DZ) - $0.14 K
American Samoa (AS) - $0.28 O
Andorra (AD) - $0.03 C
Angola (AO) - $0.07 F
Anguilla (AI) - $0.08 G
Antigua and Barbuda (AG) - $0.08 G
Argentina (AR) - $0.13 J
Armenia (AM) - $0.14 K
Aruba (AW) - $0.08 G
Australia (AU) $0.01 $0.10 B / H
Austria (AT) $0.01 $0.17 B / M
Azerbaijan (AZ) - $0.15 L
Bahamas (BS) - $0.04 D
Bahrain (BH) - $0.07 F
Bangladesh (BD) - $0.13 J
Barbados (BB) - $0.07 F
Belarus (BY) - $0.10 H
Belgium (BE) $0.01 $0.18 B / N
Belize (BZ) - $0.03 C
Benin (BJ) - $0.11 I
Bermuda (BM) - $0.07 F
Bhutan (BT) - $0.08 G
Bolivia (BO) - $0.10 H
Bosnia and Herzegovina (BA) - $0.14 K
Botswana (BW) - $0.08 G
Brazil (BR) - $0.10 H
Brunei (BN) - $0.04 D
Bulgaria (BG) - $0.17 M
Burkina Faso (BF) - $0.07 F
Burundi (BI) - $0.15 L
Cambodia (KH) - $0.08 G
Cameroon (CM) - $0.17 M
Cape Verde (CV) - $0.13 J
Cayman Islands (KY) - $0.08 G
Central Africa (CF) - $0.04 D
Chad (TD) - $0.06 E
Chile (CL) $0.01 $0.10 B / H
China (CN) - $0.06 E
Colombia (CO) - $0.10 H
Comoros (KM) - $0.04 D
Congo (CD) - $0.07 F
Cook Islands (CK) - $0.06 E
Costa Rica (CR) - $0.07 F
Croatia (HR) $0.01 $0.08 B / G
Cuba (CU) - $0.07 F
Cyprus (CY) - $0.14 K
Czech Republic (CZ) $0.01 $0.08 B / G
Denmark (DK) - $0.06 E
Djibouti (DJ) - $0.18 N
Dominica (DM) - $0.08 G
Dominican Republic (DO) - $0.10 H
DR Congo (CD) - $0.07 F
East Timor (TL) - $0.17 M
Ecuador (EC) - $0.13 J
Egypt (EG) - $0.13 J
El Salvador (SV) - $0.08 G
Equatorial Guinea (GQ) - $0.06 E
Eritrea (ER) - $0.18 N
Estonia (EE) $0.01 $0.15 B / L
Ethiopia (ET) - $0.11 I
Falkland Islands (FK) - $0.13 J
Faroe Islands (FO) - $0.03 C
Fiji (FJ) - $0.11 I
Finland (FI) - $0.14 K
France (FR) $0.01 $0.14 B / K
French Guiana (GF) - $0.28 O
French Polynesia (PF) - $0.28 O
Gabon (GA) - $0.10 H
Gambia (GM) - $0.03 C
Georgia (GE) - $0.04 D
Germany (DE) $0.01 $0.15 B / L
Ghana (GH) - $0.08 G
Gibraltar (GI) - $0.03 C
Greece (GR) - $0.10 H
Greenland (GL) - $0.04 D
Grenada (GD) - $0.10 H
Guadeloupe (GP) - $0.17 M
Guam (GU) - $0.08 G
Guatemala (GT) $0.01 $0.08 B / G
Guernsey (GG) - $0.06 E
Guinea (GN) - $0.15 L
Guinea-Bissau (GW) - $0.15 L
Guyana (GY) - $0.08 G
Haiti (HT) - $0.08 G
Honduras (HN) - $0.08 G
Hong Kong (HK) $0.07 $0.08 D / G
Hungary (HU) $0.01 $0.14 B / K
Iceland (IS) - $0.06 E
India (IN) - $0.02 B
Indonesia (ID) - $0.06 E
Iran (IR) - $0.07 F
Iraq (IQ) - $0.13 J
Ireland (IE) $0.01 $0.13 B / J
Israel (IL) $0.01 $0.06 B / E
Italy (IT) $0.04 $0.15 C / L
Ivory Coast (CI) - $0.17 M
Jamaica (JM) - $0.08 G
Japan (JP) - $0.14 K
Jersey (JE) - $0.07 F
Jordan (JO) - $0.08 G
Kazakhstan (KZ) - $0.11 I
Kenya (KE) - $0.10 H
Kiribati (KI) - $0.14 K
Korea Republic of (KR) - $0.08 G
Kuwait (KW) - $0.08 G
Kyrgyzstan (KG) - $0.08 G
Laos PDR (LA) - $0.08 G
Latvia (LV) $0.04 $0.13 C / J
Lebanon (LB) - $0.08 G
Lesotho (LS) - $0.15 L
Liberia (LR) - $0.13 J
Libya (LY) - $0.13 J
Liechtenstein (LI) - $0.06 E
Lithuania (LT) $0.01 $0.06 B / E
Luxembourg (LU) - $0.03 C
Macau (MO) - $0.06 E
Macedonia (MK) - $0.13 J
Madagascar (MG) - $0.07 F
Malawi (MW) - $0.08 G
Malaysia (MY) $0.07 $0.07 D / F
Maldives (MV) - $0.03 C
Mali (ML) - $0.15 L
Malta (MT) - $0.06 E
Marshall Islands (MH) - $0.28 O
Martinique (MQ) - $0.18 N
Mauritania (MR) - $0.15 L
Mauritius (MU) - $0.07 F
Mexico (MX) - $0.08 G
Micronesia (FM) - $0.13 J
Moldova (MD) - $0.11 I
Monaco (MC) - $0.28 O
Mongolia (MN) - $0.08 G
Montenegro (ME) - $0.06 E
Montserrat (MS) - $0.08 G
Morocco (MA) - $0.13 J
Mozambique (MZ) - $0.04 D
Myanmar (MM) - $0.17 M
Namibia (NA) - $0.08 G
Nepal (NP) - $0.10 H
Netherlands (NL) $0.01 $0.17 B / M
Netherlands Antilles (AN) - $0.08 G
New Caledonia (NC) - $0.28 O
New Zealand (NZ) - $0.18 N
Nicaragua (NI) - $0.10 H
Niger (NE) - $0.11 I
Nigeria (NG) - $0.06 E
Niue (NU) - $0.02 B
Norfolk Island (NF) - $0.06 E
Norway (NO) $0.01 $0.11 B / I
Oman (OM) - $0.10 H
Pakistan (PK) - $0.04 D
Palau (PW) - $0.13 J
Palestinian Territory (PS) - $0.13 J
Panama (PA) - $0.10 H
Papua New Guinea (PG) - $0.08 G
Paraguay (PY) - $0.04 D
Peru (PE) - $0.08 G
Philippines (PH) - $0.08 G
Poland (PL) $0.01 $0.07 B / F
Portugal (PT) $0.08 $0.08 E / G
Puerto Rico (PR) $0.01 $0.08 B / G
Qatar (QA) - $0.11 I
Reunion/Mayotte (RE) - $0.28 O
Romania (RO) - $0.13 J
Russia (RU) - $0.07 F
Rwanda (RW) - $0.08 G
Samoa (WS) - $0.08 G
San Marino (SM) - $0.15 L
Sao Tome and Principe (ST) - $0.15 L
Saudi Arabia (SA) - $0.06 E
Senegal (SN) - $0.11 I
Serbia (RS) - $0.07 F
Seychelles (SC) - $0.10 H
Sierra Leone (SL) - $0.06 E
Singapore (SG) $0.08 $0.07 E / F
Slovakia (SK) - $0.14 K
Slovenia (SI) - $0.07 F
Solomon Islands (SB) - $0.14 K
Somalia (SO) - $0.14 K
South Africa (ZA) - $0.06 E
South Sudan (SS) - $0.07 F
Spain (ES) $0.01 $0.15 B / L
Sri Lanka (LK) - $0.11 I
St Kitts and Nevis (KN) - $0.11 I
St Lucia (LC) - $0.08 G
St Pierre and Miquelon (PM) - $0.28 O
St Vincent Grenadines (VC) - $0.10 H
Sudan (SD) - $0.07 F
Suriname (SR) - $0.06 E
Swaziland (SZ) - $0.11 I
Sweden (SE) $0.01 $0.11 B / I
Switzerland (CH) $0.01 $0.13 B / J
Syria (SY) - $0.11 I
Taiwan (TW) - $0.10 H
Tajikistan (TJ) - $0.10 H
Tanzania (TZ) - $0.08 G
Thailand (TH) - $0.06 E
Togo (TG) - $0.07 F
Tonga (TO) - $0.10 H
Trinidad and Tobago (TT) - $0.10 H
Tunisia (TN) - $0.13 J
Turkey (TR) - $0.06 E
Turkmenistan (TM) - $0.17 M
Turks and Caicos Islands (TC) - $0.07 F
Tuvalu (TV) - $0.18 N
Uganda (UG) - $0.11 I
Ukraine (UA) - $0.15 L
United Arab Emirates (AE) - $0.06 E
United Kingdom (GB) $0.01 $0.07 B / F
Uruguay (UY) - $0.13 J
Uzbekistan (UZ) - $0.14 K
Vanuatu (VU) - $0.10 H
Venezuela (VE) - $0.08 G
Vietnam (VN) - $0.11 I
Virgin Islands, British (VG) - $0.10 H
Virgin Islands, U.S. (VI) - $0.04 D
Yemen (YE) - $0.15 L
Zambia (ZM) - $0.07 F
Zimbabwe (ZW) - $0.08 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is $0.017 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* £0.01 £0.01 A / A
Canada (CA) - Local* £0.01 £0.01 A / A
United States (US) - Toll Free* £0.01 £0.01 A / A
Canada (CA) - Toll Free* £0.01 £0.01 A / A
Afghanistan (AF) - £0.08 L
Albania (AL) - £0.08 L
Algeria (DZ) - £0.07 K
American Samoa (AS) - £0.14 O
Andorra (AD) - £0.01 C
Angola (AO) - £0.04 F
Anguilla (AI) - £0.04 G
Antigua and Barbuda (AG) - £0.04 G
Argentina (AR) - £0.06 J
Armenia (AM) - £0.07 K
Aruba (AW) - £0.04 G
Australia (AU) £0.01 £0.05 B / H
Austria (AT) £0.01 £0.08 B / M
Azerbaijan (AZ) - £0.08 L
Bahamas (BS) - £0.02 D
Bahrain (BH) - £0.04 F
Bangladesh (BD) - £0.06 J
Barbados (BB) - £0.04 F
Belarus (BY) - £0.05 H
Belgium (BE) £0.01 £0.09 B / N
Belize (BZ) - £0.01 C
Benin (BJ) - £0.06 I
Bermuda (BM) - £0.04 F
Bhutan (BT) - £0.04 G
Bolivia (BO) - £0.05 H
Bosnia and Herzegovina (BA) - £0.07 K
Botswana (BW) - £0.04 G
Brazil (BR) - £0.05 H
Brunei (BN) - £0.02 D
Bulgaria (BG) - £0.08 M
Burkina Faso (BF) - £0.04 F
Burundi (BI) - £0.08 L
Cambodia (KH) - £0.04 G
Cameroon (CM) - £0.08 M
Cape Verde (CV) - £0.06 J
Cayman Islands (KY) - £0.04 G
Central Africa (CF) - £0.02 D
Chad (TD) - £0.03 E
Chile (CL) £0.01 £0.05 B / H
China (CN) - £0.03 E
Colombia (CO) - £0.05 H
Comoros (KM) - £0.02 D
Congo (CD) - £0.04 F
Cook Islands (CK) - £0.03 E
Costa Rica (CR) - £0.04 F
Croatia (HR) £0.01 £0.04 B / G
Cuba (CU) - £0.04 F
Cyprus (CY) - £0.07 K
Czech Republic (CZ) £0.01 £0.04 B / G
Denmark (DK) - £0.03 E
Djibouti (DJ) - £0.09 N
Dominica (DM) - £0.04 G
Dominican Republic (DO) - £0.05 H
DR Congo (CD) - £0.04 F
East Timor (TL) - £0.08 M
Ecuador (EC) - £0.06 J
Egypt (EG) - £0.06 J
El Salvador (SV) - £0.04 G
Equatorial Guinea (GQ) - £0.03 E
Eritrea (ER) - £0.09 N
Estonia (EE) £0.01 £0.08 B / L
Ethiopia (ET) - £0.06 I
Falkland Islands (FK) - £0.06 J
Faroe Islands (FO) - £0.01 C
Fiji (FJ) - £0.06 I
Finland (FI) - £0.07 K
France (FR) £0.01 £0.07 B / K
French Guiana (GF) - £0.14 O
French Polynesia (PF) - £0.14 O
Gabon (GA) - £0.05 H
Gambia (GM) - £0.01 C
Georgia (GE) - £0.02 D
Germany (DE) £0.01 £0.08 B / L
Ghana (GH) - £0.04 G
Gibraltar (GI) - £0.01 C
Greece (GR) - £0.05 H
Greenland (GL) - £0.02 D
Grenada (GD) - £0.05 H
Guadeloupe (GP) - £0.08 M
Guam (GU) - £0.04 G
Guatemala (GT) £0.01 £0.04 B / G
Guernsey (GG) - £0.03 E
Guinea (GN) - £0.08 L
Guinea-Bissau (GW) - £0.08 L
Guyana (GY) - £0.04 G
Haiti (HT) - £0.04 G
Honduras (HN) - £0.04 G
Hong Kong (HK) £0.04 £0.04 D / G
Hungary (HU) £0.01 £0.07 B / K
Iceland (IS) - £0.03 E
India (IN) - £0.01 B
Indonesia (ID) - £0.03 E
Iran (IR) - £0.04 F
Iraq (IQ) - £0.06 J
Ireland (IE) £0.01 £0.06 B / J
Israel (IL) £0.01 £0.03 B / E
Italy (IT) £0.02 £0.08 C / L
Ivory Coast (CI) - £0.08 M
Jamaica (JM) - £0.04 G
Japan (JP) - £0.07 K
Jersey (JE) - £0.04 F
Jordan (JO) - £0.04 G
Kazakhstan (KZ) - £0.06 I
Kenya (KE) - £0.05 H
Kiribati (KI) - £0.07 K
Korea Republic of (KR) - £0.04 G
Kuwait (KW) - £0.04 G
Kyrgyzstan (KG) - £0.04 G
Laos PDR (LA) - £0.04 G
Latvia (LV) £0.02 £0.06 C / J
Lebanon (LB) - £0.04 G
Lesotho (LS) - £0.08 L
Liberia (LR) - £0.06 J
Libya (LY) - £0.06 J
Liechtenstein (LI) - £0.03 E
Lithuania (LT) £0.01 £0.03 B / E
Luxembourg (LU) - £0.01 C
Macau (MO) - £0.03 E
Macedonia (MK) - £0.06 J
Madagascar (MG) - £0.04 F
Malawi (MW) - £0.04 G
Malaysia (MY) £0.04 £0.04 D / F
Maldives (MV) - £0.01 C
Mali (ML) - £0.08 L
Malta (MT) - £0.03 E
Marshall Islands (MH) - £0.14 O
Martinique (MQ) - £0.09 N
Mauritania (MR) - £0.08 L
Mauritius (MU) - £0.04 F
Mexico (MX) - £0.04 G
Micronesia (FM) - £0.06 J
Moldova (MD) - £0.06 I
Monaco (MC) - £0.14 O
Mongolia (MN) - £0.04 G
Montenegro (ME) - £0.03 E
Montserrat (MS) - £0.04 G
Morocco (MA) - £0.06 J
Mozambique (MZ) - £0.02 D
Myanmar (MM) - £0.08 M
Namibia (NA) - £0.04 G
Nepal (NP) - £0.05 H
Netherlands (NL) £0.01 £0.08 B / M
Netherlands Antilles (AN) - £0.04 G
New Caledonia (NC) - £0.14 O
New Zealand (NZ) - £0.09 N
Nicaragua (NI) - £0.05 H
Niger (NE) - £0.06 I
Nigeria (NG) - £0.03 E
Niue (NU) - £0.01 B
Norfolk Island (NF) - £0.03 E
Norway (NO) £0.01 £0.06 B / I
Oman (OM) - £0.05 H
Pakistan (PK) - £0.02 D
Palau (PW) - £0.06 J
Palestinian Territory (PS) - £0.06 J
Panama (PA) - £0.05 H
Papua New Guinea (PG) - £0.04 G
Paraguay (PY) - £0.02 D
Peru (PE) - £0.04 G
Philippines (PH) - £0.04 G
Poland (PL) £0.01 £0.04 B / F
Portugal (PT) £0.04 £0.04 E / G
Puerto Rico (PR) £0.01 £0.04 B / G
Qatar (QA) - £0.06 I
Reunion/Mayotte (RE) - £0.14 O
Romania (RO) - £0.06 J
Russia (RU) - £0.04 F
Rwanda (RW) - £0.04 G
Samoa (WS) - £0.04 G
San Marino (SM) - £0.08 L
Sao Tome and Principe (ST) - £0.08 L
Saudi Arabia (SA) - £0.03 E
Senegal (SN) - £0.06 I
Serbia (RS) - £0.04 F
Seychelles (SC) - £0.05 H
Sierra Leone (SL) - £0.03 E
Singapore (SG) £0.04 £0.04 E / F
Slovakia (SK) - £0.07 K
Slovenia (SI) - £0.04 F
Solomon Islands (SB) - £0.07 K
Somalia (SO) - £0.07 K
South Africa (ZA) - £0.03 E
South Sudan (SS) - £0.04 F
Spain (ES) £0.01 £0.08 B / L
Sri Lanka (LK) - £0.06 I
St Kitts and Nevis (KN) - £0.06 I
St Lucia (LC) - £0.04 G
St Pierre and Miquelon (PM) - £0.14 O
St Vincent Grenadines (VC) - £0.05 H
Sudan (SD) - £0.04 F
Suriname (SR) - £0.03 E
Swaziland (SZ) - £0.06 I
Sweden (SE) £0.01 £0.06 B / I
Switzerland (CH) £0.01 £0.06 B / J
Syria (SY) - £0.06 I
Taiwan (TW) - £0.05 H
Tajikistan (TJ) - £0.05 H
Tanzania (TZ) - £0.04 G
Thailand (TH) - £0.03 E
Togo (TG) - £0.04 F
Tonga (TO) - £0.05 H
Trinidad and Tobago (TT) - £0.05 H
Tunisia (TN) - £0.06 J
Turkey (TR) - £0.03 E
Turkmenistan (TM) - £0.08 M
Turks and Caicos Islands (TC) - £0.04 F
Tuvalu (TV) - £0.09 N
Uganda (UG) - £0.06 I
Ukraine (UA) - £0.08 L
United Arab Emirates (AE) - £0.03 E
United Kingdom (GB) £0.01 £0.04 B / F
Uruguay (UY) - £0.06 J
Uzbekistan (UZ) - £0.07 K
Vanuatu (VU) - £0.05 H
Venezuela (VE) - £0.04 G
Vietnam (VN) - £0.06 I
Virgin Islands, British (VG) - £0.05 H
Virgin Islands, U.S. (VI) - £0.02 D
Yemen (YE) - £0.08 L
Zambia (ZM) - £0.04 F
Zimbabwe (ZW) - £0.04 G

* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is £0.09 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* €0.01 €0.01 A / A
Canada (CA) - Local* €0.01 €0.01 A / A
United States (US) - Toll Free* €0.01 €0.01 A / A
Canada (CA) - Toll Free* €0.01 €0.01 A / A
Afghanistan (AF) - €0.09 L
Albania (AL) - €0.09 L
Algeria (DZ) - €0.08 K
American Samoa (AS) - €0.16 O
Andorra (AD) - €0.02 C
Angola (AO) - €0.04 F
Anguilla (AI) - €0.05 G
Antigua and Barbuda (AG) - €0.05 G
Argentina (AR) - €0.07 J
Armenia (AM) - €0.08 K
Aruba (AW) - €0.05 G
Australia (AU) €0.01 €0.06 B / H
Austria (AT) €0.01 €0.10 B / M
Azerbaijan (AZ) - €0.09 L
Bahamas (BS) - €0.02 D
Bahrain (BH) - €0.04 F
Bangladesh (BD) - €0.07 J
Barbados (BB) - €0.04 F
Belarus (BY) - €0.06 H
Belgium (BE) €0.01 €0.10 B / N
Belize (BZ) - €0.02 C
Benin (BJ) - €0.06 I
Bermuda (BM) - €0.04 F
Bhutan (BT) - €0.05 G
Bolivia (BO) - €0.06 H
Bosnia and Herzegovina (BA) - €0.08 K
Botswana (BW) - €0.05 G
Brazil (BR) - €0.06 H
Brunei (BN) - €0.02 D
Bulgaria (BG) - €0.10 M
Burkina Faso (BF) - €0.04 F
Burundi (BI) - €0.09 L
Cambodia (KH) - €0.05 G
Cameroon (CM) - €0.10 M
Cape Verde (CV) - €0.07 J
Cayman Islands (KY) - €0.05 G
Central Africa (CF) - €0.02 D
Chad (TD) - €0.03 E
Chile (CL) €0.01 €0.06 B / H
China (CN) - €0.03 E
Colombia (CO) - €0.06 H
Comoros (KM) - €0.02 D
Congo (CD) - €0.04 F
Cook Islands (CK) - €0.03 E
Costa Rica (CR) - €0.04 F
Croatia (HR) €0.01 €0.05 B / G
Cuba (CU) - €0.04 F
Cyprus (CY) - €0.08 K
Czech Republic (CZ) €0.01 €0.05 B / G
Denmark (DK) - €0.03 E
Djibouti (DJ) - €0.10 N
Dominica (DM) - €0.05 G
Dominican Republic (DO) - €0.06 H
DR Congo (CD) - €0.04 F
East Timor (TL) - €0.10 M
Ecuador (EC) - €0.07 J
Egypt (EG) - €0.07 J
El Salvador (SV) - €0.05 G
Equatorial Guinea (GQ) - €0.03 E
Eritrea (ER) - €0.10 N
Estonia (EE) €0.01 €0.09 B / L
Ethiopia (ET) - €0.06 I
Falkland Islands (FK) - €0.07 J
Faroe Islands (FO) - €0.02 C
Fiji (FJ) - €0.06 I
Finland (FI) - €0.08 K
France (FR) €0.01 €0.08 B / K
French Guiana (GF) - €0.16 O
French Polynesia (PF) - €0.16 O
Gabon (GA) - €0.06 H
Gambia (GM) - €0.02 C
Georgia (GE) - €0.02 D
Germany (DE) €0.01 €0.09 B / L
Ghana (GH) - €0.05 G
Gibraltar (GI) - €0.02 C
Greece (GR) - €0.06 H
Greenland (GL) - €0.02 D
Grenada (GD) - €0.06 H
Guadeloupe (GP) - €0.10 M
Guam (GU) - €0.05 G
Guatemala (GT) €0.01 €0.05 B / G
Guernsey (GG) - €0.03 E
Guinea (GN) - €0.09 L
Guinea-Bissau (GW) - €0.09 L
Guyana (GY) - €0.05 G
Haiti (HT) - €0.05 G
Honduras (HN) - €0.05 G
Hong Kong (HK) €0.04 €0.05 D / G
Hungary (HU) €0.01 €0.08 B / K
Iceland (IS) - €0.03 E
India (IN) - €0.015 B
Indonesia (ID) - €0.03 E
Iran (IR) - €0.04 F
Iraq (IQ) - €0.07 J
Ireland (IE) €0.01 €0.07 B / J
Israel (IL) €0.01 €0.03 B / E
Italy (IT) €0.02 €0.09 C / L
Ivory Coast (CI) - €0.10 M
Jamaica (JM) - €0.05 G
Japan (JP) - €0.08 K
Jersey (JE) - €0.04 F
Jordan (JO) - €0.05 G
Kazakhstan (KZ) - €0.06 I
Kenya (KE) - €0.06 H
Kiribati (KI) - €0.08 K
Korea Republic of (KR) - €0.05 G
Kuwait (KW) - €0.05 G
Kyrgyzstan (KG) - €0.05 G
Laos PDR (LA) - €0.05 G
Latvia (LV) €0.02 €0.07 C / J
Lebanon (LB) - €0.05 G
Lesotho (LS) - €0.09 L
Liberia (LR) - €0.07 J
Libya (LY) - €0.07 J
Liechtenstein (LI) - €0.03 E
Lithuania (LT) €0.01 €0.03 B / E
Luxembourg (LU) - €0.02 C
Macau (MO) - €0.03 E
Macedonia (MK) - €0.07 J
Madagascar (MG) - €0.04 F
Malawi (MW) - €0.05 G
Malaysia (MY) €0.04 €0.04 D / F
Maldives (MV) - €0.02 C
Mali (ML) - €0.09 L
Malta (MT) - €0.03 E
Marshall Islands (MH) - €0.16 O
Martinique (MQ) - €0.10 N
Mauritania (MR) - €0.09 L
Mauritius (MU) - €0.04 F
Mexico (MX) - €0.05 G
Micronesia (FM) - €0.07 J
Moldova (MD) - €0.06 I
Monaco (MC) - €0.16 O
Mongolia (MN) - €0.05 G
Montenegro (ME) - €0.03 E
Montserrat (MS) - €0.05 G
Morocco (MA) - €0.07 J
Mozambique (MZ) - €0.02 D
Myanmar (MM) - €0.10 M
Namibia (NA) - €0.05 G
Nepal (NP) - €0.06 H
Netherlands (NL) €0.01 €0.10 B / M
Netherlands Antilles (AN) - €0.05 G
New Caledonia (NC) - €0.16 O
New Zealand (NZ) - €0.10 N
Nicaragua (NI) - €0.06 H
Niger (NE) - €0.06 I
Nigeria (NG) - €0.03 E
Niue (NU) - €0.015 B
Norfolk Island (NF) - €0.03 E
Norway (NO) €0.01 €0.06 B / I
Oman (OM) - €0.06 H
Pakistan (PK) - €0.02 D
Palau (PW) - €0.07 J
Palestinian Territory (PS) - €0.07 J
Panama (PA) - €0.06 H
Papua New Guinea (PG) - €0.05 G
Paraguay (PY) - €0.02 D
Peru (PE) - €0.05 G
Philippines (PH) - €0.05 G
Poland (PL) €0.01 €0.04 B / F
Portugal (PT) €0.05 €0.05 E / G
Puerto Rico (PR) €0.01 €0.05 B / G
Qatar (QA) - €0.06 I
Reunion/Mayotte (RE) - €0.16 O
Romania (RO) - €0.07 J
Russia (RU) - €0.04 F
Rwanda (RW) - €0.05 G
Samoa (WS) - €0.05 G
San Marino (SM) - €0.09 L
Sao Tome and Principe (ST) - €0.09 L
Saudi Arabia (SA) - €0.03 E
Senegal (SN) - €0.06 I
Serbia (RS) - €0.04 F
Seychelles (SC) - €0.06 H
Sierra Leone (SL) - €0.03 E
Singapore (SG) €0.05 €0.04 E / F
Slovakia (SK) - €0.08 K
Slovenia (SI) - €0.04 F
Solomon Islands (SB) - €0.08 K
Somalia (SO) - €0.08 K
South Africa (ZA) - €0.03 E
South Sudan (SS) - €0.04 F
Spain (ES) €0.01 €0.09 B / L
Sri Lanka (LK) - €0.06 I
St Kitts and Nevis (KN) - €0.06 I
St Lucia (LC) - €0.05 G
St Pierre and Miquelon (PM) - €0.16 O
St Vincent Grenadines (VC) - €0.06 H
Sudan (SD) - €0.04 F
Suriname (SR) - €0.03 E
Swaziland (SZ) - €0.06 I
Sweden (SE) €0.01 €0.06 B / I
Switzerland (CH) €0.01 €0.07 B / J
Syria (SY) - €0.06 I
Taiwan (TW) - €0.06 H
Tajikistan (TJ) - €0.06 H
Tanzania (TZ) - €0.05 G
Thailand (TH) - €0.03 E
Togo (TG) - €0.04 F
Tonga (TO) - €0.06 H
Trinidad and Tobago (TT) - €0.06 H
Tunisia (TN) - €0.07 J
Turkey (TR) - €0.03 E
Turkmenistan (TM) - €0.10 M
Turks and Caicos Islands (TC) - €0.04 F
Tuvalu (TV) - €0.10 N
Uganda (UG) - €0.06 I
Ukraine (UA) - €0.09 L
United Arab Emirates (AE) - €0.03 E
United Kingdom (GB) €0.01 €0.04 B / F
Uruguay (UY) - €0.07 J
Uzbekistan (UZ) - €0.08 K
Vanuatu (VU) - €0.06 H
Venezuela (VE) - €0.05 G
Vietnam (VN) - €0.06 I
Virgin Islands, British (VG) - €0.06 H
Virgin Islands, U.S. (VI) - €0.02 D
Yemen (YE) - €0.09 L
Zambia (ZM) - €0.04 F
Zimbabwe (ZW) - €0.05 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is €0.01 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* R$0.03 R$0.03 A / A
Canada (CA) - Local* R$0.03 R$0.03 A / A
United States (US) - Toll Free* R$0.03 R$0.03 A / A
Canada (CA) - Toll Free* R$0.03 R$0.03 A / A
Afghanistan (AF) - R$0.33 L
Albania (AL) - R$0.33 L
Algeria (DZ) - R$0.30 K
American Samoa (AS) - R$0.60 O
Andorra (AD) - R$0.06 C
Angola (AO) - R$0.15 F
Anguilla (AI) - R$0.18 G
Antigua and Barbuda (AG) - R$0.18 G
Argentina (AR) - R$0.27 J
Armenia (AM) - R$0.30 K
Aruba (AW) - R$0.18 G
Australia (AU) R$0.03 R$0.21 B / H
Austria (AT) R$0.03 R$0.36 B / M
Azerbaijan (AZ) - R$0.33 L
Bahamas (BS) - R$0.09 D
Bahrain (BH) - R$0.15 F
Bangladesh (BD) - R$0.27 J
Barbados (BB) - R$0.15 F
Belarus (BY) - R$0.21 H
Belgium (BE) R$0.03 R$0.39 B / N
Belize (BZ) - R$0.06 C
Benin (BJ) - R$0.24 I
Bermuda (BM) - R$0.15 F
Bhutan (BT) - R$0.18 G
Bolivia (BO) - R$0.21 H
Bosnia and Herzegovina (BA) - R$0.30 K
Botswana (BW) - R$0.18 G
Brazil (BR) - R$0.21 H
Brunei (BN) - R$0.09 D
Bulgaria (BG) - R$0.36 M
Burkina Faso (BF) - R$0.15 F
Burundi (BI) - R$0.33 L
Cambodia (KH) - R$0.18 G
Cameroon (CM) - R$0.36 M
Cape Verde (CV) - R$0.27 J
Cayman Islands (KY) - R$0.18 G
Central Africa (CF) - R$0.09 D
Chad (TD) - R$0.12 E
Chile (CL) R$0.03 R$0.21 B / H
China (CN) - R$0.12 E
Colombia (CO) - R$0.21 H
Comoros (KM) - R$0.09 D
Congo (CD) - R$0.15 F
Cook Islands (CK) - R$0.12 E
Costa Rica (CR) - R$0.15 F
Croatia (HR) R$0.03 R$0.18 B / G
Cuba (CU) - R$0.15 F
Cyprus (CY) - R$0.30 K
Czech Republic (CZ) R$0.03 R$0.18 B / G
Denmark (DK) - R$0.12 E
Djibouti (DJ) - R$0.39 N
Dominica (DM) - R$0.18 G
Dominican Republic (DO) - R$0.21 H
DR Congo (CD) - R$0.15 F
East Timor (TL) - R$0.36 M
Ecuador (EC) - R$0.27 J
Egypt (EG) - R$0.27 J
El Salvador (SV) - R$0.18 G
Equatorial Guinea (GQ) - R$0.12 E
Eritrea (ER) - R$0.39 N
Estonia (EE) R$0.03 R$0.33 B / L
Ethiopia (ET) - R$0.24 I
Falkland Islands (FK) - R$0.27 J
Faroe Islands (FO) - R$0.06 C
Fiji (FJ) - R$0.24 I
Finland (FI) - R$0.30 K
France (FR) R$0.03 R$0.30 B / K
French Guiana (GF) - R$0.60 O
French Polynesia (PF) - R$0.60 O
Gabon (GA) - R$0.21 H
Gambia (GM) - R$0.06 C
Georgia (GE) - R$0.09 D
Germany (DE) R$0.03 R$0.33 B / L
Ghana (GH) - R$0.18 G
Gibraltar (GI) - R$0.06 C
Greece (GR) - R$0.21 H
Greenland (GL) - R$0.09 D
Grenada (GD) - R$0.21 H
Guadeloupe (GP) - R$0.36 M
Guam (GU) - R$0.18 G
Guatemala (GT) R$0.03 R$0.18 B / G
Guernsey (GG) - R$0.12 E
Guinea (GN) - R$0.33 L
Guinea-Bissau (GW) - R$0.33 L
Guyana (GY) - R$0.18 G
Haiti (HT) - R$0.18 G
Honduras (HN) - R$0.18 G
Hong Kong (HK) R$0.15 R$0.18 D / G
Hungary (HU) R$0.03 R$0.30 B / K
Iceland (IS) - R$0.12 E
India (IN) - R$0.05 B
Indonesia (ID) - R$0.12 E
Iran (IR) - R$0.15 F
Iraq (IQ) - R$0.27 J
Ireland (IE) R$0.03 R$0.27 B / J
Israel (IL) R$0.03 R$0.12 B / E
Italy (IT) R$0.09 R$0.33 C / L
Ivory Coast (CI) - R$0.36 M
Jamaica (JM) - R$0.18 G
Japan (JP) - R$0.30 K
Jersey (JE) - R$0.15 F
Jordan (JO) - R$0.18 G
Kazakhstan (KZ) - R$0.24 I
Kenya (KE) - R$0.21 H
Kiribati (KI) - R$0.30 K
Korea Republic of (KR) - R$0.18 G
Kuwait (KW) - R$0.18 G
Kyrgyzstan (KG) - R$0.18 G
Laos PDR (LA) - R$0.18 G
Latvia (LV) R$0.09 R$0.27 C / J
Lebanon (LB) - R$0.18 G
Lesotho (LS) - R$0.33 L
Liberia (LR) - R$0.27 J
Libya (LY) - R$0.27 J
Liechtenstein (LI) - R$0.12 E
Lithuania (LT) R$0.03 R$0.12 B / E
Luxembourg (LU) - R$0.06 C
Macau (MO) - R$0.12 E
Macedonia (MK) - R$0.27 J
Madagascar (MG) - R$0.15 F
Malawi (MW) - R$0.18 G
Malaysia (MY) R$0.15 R$0.15 D / F
Maldives (MV) - R$0.06 C
Mali (ML) - R$0.33 L
Malta (MT) - R$0.12 E
Marshall Islands (MH) - R$0.60 O
Martinique (MQ) - R$0.39 N
Mauritania (MR) - R$0.33 L
Mauritius (MU) - R$0.15 F
Mexico (MX) - R$0.18 G
Micronesia (FM) - R$0.27 J
Moldova (MD) - R$0.24 I
Monaco (MC) - R$0.60 O
Mongolia (MN) - R$0.18 G
Montenegro (ME) - R$0.12 E
Montserrat (MS) - R$0.18 G
Morocco (MA) - R$0.27 J
Mozambique (MZ) - R$0.09 D
Myanmar (MM) - R$0.36 M
Namibia (NA) - R$0.18 G
Nepal (NP) - R$0.21 H
Netherlands (NL) R$0.03 R$0.36 B / M
Netherlands Antilles (AN) - R$0.18 G
New Caledonia (NC) - R$0.60 O
New Zealand (NZ) - R$0.39 N
Nicaragua (NI) - R$0.21 H
Niger (NE) - R$0.24 I
Nigeria (NG) - R$0.12 E
Niue (NU) - R$0.05 B
Norfolk Island (NF) - R$0.12 E
Norway (NO) R$0.03 R$0.24 B / I
Oman (OM) - R$0.21 H
Pakistan (PK) - R$0.09 D
Palau (PW) - R$0.27 J
Palestinian Territory (PS) - R$0.27 J
Panama (PA) - R$0.21 H
Papua New Guinea (PG) - R$0.18 G
Paraguay (PY) - R$0.09 D
Peru (PE) - R$0.18 G
Philippines (PH) - R$0.18 G
Poland (PL) R$0.03 R$0.15 B / F
Portugal (PT) R$0.18 R$0.18 E / G
Puerto Rico (PR) R$0.03 R$0.18 B / G
Qatar (QA) - R$0.24 I
Reunion/Mayotte (RE) - R$0.60 O
Romania (RO) - R$0.27 J
Russia (RU) - R$0.15 F
Rwanda (RW) - R$0.18 G
Samoa (WS) - R$0.18 G
San Marino (SM) - R$0.33 L
Sao Tome and Principe (ST) - R$0.33 L
Saudi Arabia (SA) - R$0.12 E
Senegal (SN) - R$0.24 I
Serbia (RS) - R$0.15 F
Seychelles (SC) - R$0.21 H
Sierra Leone (SL) - R$0.12 E
Singapore (SG) R$0.18 R$0.15 E / F
Slovakia (SK) - R$0.30 K
Slovenia (SI) - R$0.15 F
Solomon Islands (SB) - R$0.30 K
Somalia (SO) - R$0.30 K
South Africa (ZA) - R$0.12 E
South Sudan (SS) - R$0.15 F
Spain (ES) R$0.03 R$0.33 B / L
Sri Lanka (LK) - R$0.24 I
St Kitts and Nevis (KN) - R$0.24 I
St Lucia (LC) - R$0.18 G
St Pierre and Miquelon (PM) - R$0.60 O
St Vincent Grenadines (VC) - R$0.21 H
Sudan (SD) - R$0.15 F
Suriname (SR) - R$0.12 E
Swaziland (SZ) - R$0.24 I
Sweden (SE) R$0.03 R$0.24 B / I
Switzerland (CH) R$0.03 R$0.27 B / J
Syria (SY) - R$0.24 I
Taiwan (TW) - R$0.21 H
Tajikistan (TJ) - R$0.21 H
Tanzania (TZ) - R$0.18 G
Thailand (TH) - R$0.12 E
Togo (TG) - R$0.15 F
Tonga (TO) - R$0.21 H
Trinidad and Tobago (TT) - R$0.21 H
Tunisia (TN) - R$0.27 J
Turkey (TR) - R$0.12 E
Turkmenistan (TM) - R$0.36 M
Turks and Caicos Islands (TC) - R$0.15 F
Tuvalu (TV) - R$0.39 N
Uganda (UG) - R$0.24 I
Ukraine (UA) - R$0.33 L
United Arab Emirates (AE) - R$0.12 E
United Kingdom (GB) R$0.03 R$0.15 B / F
Uruguay (UY) - R$0.27 J
Uzbekistan (UZ) - R$0.30 K
Vanuatu (VU) - R$0.21 H
Venezuela (VE) - R$0.18 G
Vietnam (VN) - R$0.24 I
Virgin Islands, British (VG) - R$0.21 H
Virgin Islands, U.S. (VI) - R$0.09 D
Yemen (YE) - R$0.33 L
Zambia (ZM) - R$0.15 F
Zimbabwe (ZW) - R$0.18 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is R$0.041 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* ¥1 ¥1 A / A
Canada (CA) - Local* ¥1 ¥1 A / A
United States (US) - Toll Free* ¥1 ¥1 A / A
Canada (CA) - Toll Free* ¥1 ¥1 A / A
Afghanistan (AF) - ¥13 L
Albania (AL) - ¥13 L
Algeria (DZ) - ¥12 K
American Samoa (AS) - ¥2 O
Andorra (AD) - ¥2 C
Angola (AO) - ¥6 F
Anguilla (AI) - ¥7 G
Antigua and Barbuda (AG) - ¥7 G
Argentina (AR) - ¥11 J
Armenia (AM) - ¥12 K
Aruba (AW) - ¥7 G
Australia (AU) ¥1 ¥8 B / H
Austria (AT) ¥1 ¥14 B / M
Azerbaijan (AZ) - ¥13 L
Bahamas (BS) - ¥4 D
Bahrain (BH) - ¥6 F
Bangladesh (BD) - ¥11 J
Barbados (BB) - ¥6 F
Belarus (BY) - ¥8 H
Belgium (BE) ¥1 ¥16 B / N
Belize (BZ) - ¥2 C
Benin (BJ) - ¥10 I
Bermuda (BM) - ¥6 F
Bhutan (BT) - ¥7 G
Bolivia (BO) - ¥8 H
Bosnia and Herzegovina (BA) - ¥12 K
Botswana (BW) - ¥7 G
Brazil (BR) - ¥8 H
Brunei (BN) - ¥4 D
Bulgaria (BG) - ¥14 M
Burkina Faso (BF) - ¥6 F
Burundi (BI) - ¥13 L
Cambodia (KH) - ¥7 G
Cameroon (CM) - ¥14 M
Cape Verde (CV) - ¥11 J
Cayman Islands (KY) - ¥7 G
Central Africa (CF) - ¥4 D
Chad (TD) - ¥5 E
Chile (CL) ¥1 ¥8 B / H
China (CN) - ¥5 E
Colombia (CO) - ¥8 H
Comoros (KM) - ¥4 D
Congo (CD) - ¥6 F
Cook Islands (CK) - ¥5 E
Costa Rica (CR) - ¥6 F
Croatia (HR) ¥1 ¥7 B / G
Cuba (CU) - ¥6 F
Cyprus (CY) - ¥12 K
Czech Republic (CZ) ¥1 ¥7 B / G
Denmark (DK) - ¥5 E
Djibouti (DJ) - ¥16 N
Dominica (DM) - ¥7 G
Dominican Republic (DO) - ¥8 H
DR Congo (CD) - ¥6 F
East Timor (TL) - ¥14 M
Ecuador (EC) - ¥11 J
Egypt (EG) - ¥11 J
El Salvador (SV) - ¥7 G
Equatorial Guinea (GQ) - ¥5 E
Eritrea (ER) - ¥16 N
Estonia (EE) ¥1 ¥13 B / L
Ethiopia (ET) - ¥10 I
Falkland Islands (FK) - ¥11 J
Faroe Islands (FO) - ¥2 C
Fiji (FJ) - ¥10 I
Finland (FI) - ¥12 K
France (FR) ¥1 ¥12 B / K
French Guiana (GF) - ¥2 O
French Polynesia (PF) - ¥2 O
Gabon (GA) - ¥8 H
Gambia (GM) - ¥2 C
Georgia (GE) - ¥4 D
Germany (DE) ¥1 ¥13 B / L
Ghana (GH) - ¥7 G
Gibraltar (GI) - ¥2 C
Greece (GR) - ¥8 H
Greenland (GL) - ¥4 D
Grenada (GD) - ¥8 H
Guadeloupe (GP) - ¥14 M
Guam (GU) - ¥7 G
Guatemala (GT) ¥1 ¥7 B / G
Guernsey (GG) - ¥5 E
Guinea (GN) - ¥13 L
Guinea-Bissau (GW) - ¥13 L
Guyana (GY) - ¥7 G
Haiti (HT) - ¥7 G
Honduras (HN) - ¥7 G
Hong Kong (HK) ¥6 ¥7 D / G
Hungary (HU) ¥1 ¥12 B / K
Iceland (IS) - ¥5 E
India (IN) - ¥2 B
Indonesia (ID) - ¥5 E
Iran (IR) - ¥6 F
Iraq (IQ) - ¥11 J
Ireland (IE) ¥1 ¥11 B / J
Israel (IL) ¥1 ¥5 B / E
Italy (IT) ¥4 ¥13 C / L
Ivory Coast (CI) - ¥14 M
Jamaica (JM) - ¥7 G
Japan (JP) - ¥12 K
Jersey (JE) - ¥6 F
Jordan (JO) - ¥7 G
Kazakhstan (KZ) - ¥10 I
Kenya (KE) - ¥8 H
Kiribati (KI) - ¥12 K
Korea Republic of (KR) - ¥7 G
Kuwait (KW) - ¥7 G
Kyrgyzstan (KG) - ¥7 G
Laos PDR (LA) - ¥7 G
Latvia (LV) ¥4 ¥11 C / J
Lebanon (LB) - ¥7 G
Lesotho (LS) - ¥13 L
Liberia (LR) - ¥11 J
Libya (LY) - ¥11 J
Liechtenstein (LI) - ¥5 E
Lithuania (LT) ¥1 ¥5 B / E
Luxembourg (LU) - ¥2 C
Macau (MO) - ¥5 E
Macedonia (MK) - ¥11 J
Madagascar (MG) - ¥6 F
Malawi (MW) - ¥7 G
Malaysia (MY) ¥6 ¥6 D / F
Maldives (MV) - ¥2 C
Mali (ML) - ¥13 L
Malta (MT) - ¥5 E
Marshall Islands (MH) - ¥2 O
Martinique (MQ) - ¥16 N
Mauritania (MR) - ¥13 L
Mauritius (MU) - ¥6 F
Mexico (MX) - ¥7 G
Micronesia (FM) - ¥11 J
Moldova (MD) - ¥10 I
Monaco (MC) - ¥2 O
Mongolia (MN) - ¥7 G
Montenegro (ME) - ¥5 E
Montserrat (MS) - ¥7 G
Morocco (MA) - ¥11 J
Mozambique (MZ) - ¥4 D
Myanmar (MM) - ¥14 M
Namibia (NA) - ¥7 G
Nepal (NP) - ¥8 H
Netherlands (NL) ¥1 ¥14 B / M
Netherlands Antilles (AN) - ¥7 G
New Caledonia (NC) - ¥2 O
New Zealand (NZ) - ¥16 N
Nicaragua (NI) - ¥8 H
Niger (NE) - ¥10 I
Nigeria (NG) - ¥5 E
Niue (NU) - ¥2 B
Norfolk Island (NF) - ¥5 E
Norway (NO) ¥1 ¥10 B / I
Oman (OM) - ¥8 H
Pakistan (PK) - ¥4 D
Palau (PW) - ¥11 J
Palestinian Territory (PS) - ¥11 J
Panama (PA) - ¥8 H
Papua New Guinea (PG) - ¥7 G
Paraguay (PY) - ¥4 D
Peru (PE) - ¥7 G
Philippines (PH) - ¥7 G
Poland (PL) ¥1 ¥6 B / F
Portugal (PT) ¥7 ¥7 E / G
Puerto Rico (PR) ¥1 ¥7 B / G
Qatar (QA) - ¥10 I
Reunion/Mayotte (RE) - ¥2 O
Romania (RO) - ¥11 J
Russia (RU) - ¥6 F
Rwanda (RW) - ¥7 G
Samoa (WS) - ¥7 G
San Marino (SM) - ¥13 L
Sao Tome and Principe (ST) - ¥13 L
Saudi Arabia (SA) - ¥5 E
Senegal (SN) - ¥10 I
Serbia (RS) - ¥6 F
Seychelles (SC) - ¥8 H
Sierra Leone (SL) - ¥5 E
Singapore (SG) ¥7 ¥6 E / F
Slovakia (SK) - ¥12 K
Slovenia (SI) - ¥6 F
Solomon Islands (SB) - ¥12 K
Somalia (SO) - ¥12 K
South Africa (ZA) - ¥5 E
South Sudan (SS) - ¥6 F
Spain (ES) ¥1 ¥13 B / L
Sri Lanka (LK) - ¥10 I
St Kitts and Nevis (KN) - ¥10 I
St Lucia (LC) - ¥7 G
St Pierre and Miquelon (PM) - ¥2 O
St Vincent Grenadines (VC) - ¥8 H
Sudan (SD) - ¥6 F
Suriname (SR) - ¥5 E
Swaziland (SZ) - ¥10 I
Sweden (SE) ¥1 ¥10 B / I
Switzerland (CH) ¥1 ¥11 B / J
Syria (SY) - ¥10 I
Taiwan (TW) - ¥8 H
Tajikistan (TJ) - ¥8 H
Tanzania (TZ) - ¥7 G
Thailand (TH) - ¥5 E
Togo (TG) - ¥6 F
Tonga (TO) - ¥8 H
Trinidad and Tobago (TT) - ¥8 H
Tunisia (TN) - ¥11 J
Turkey (TR) - ¥5 E
Turkmenistan (TM) - ¥14 M
Turks and Caicos Islands (TC) - ¥6 F
Tuvalu (TV) - ¥16 N
Uganda (UG) - ¥10 I
Ukraine (UA) - ¥13 L
United Arab Emirates (AE) - ¥5 E
United Kingdom (GB) ¥1 ¥6 B / F
Uruguay (UY) - ¥11 J
Uzbekistan (UZ) - ¥12 K
Vanuatu (VU) - ¥8 H
Venezuela (VE) - ¥7 G
Vietnam (VN) - ¥10 I
Virgin Islands, British (VG) - ¥8 H
Virgin Islands, U.S. (VI) - ¥4 D
Yemen (YE) - ¥13 L
Zambia (ZM) - ¥6 F
Zimbabwe (ZW) - ¥7 G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is ¥1.33 per message. 

Country

Inbound

per message price

Outbound

per message price

Rate Class

Inbound/Outbound

United States (US) - Local* 0.14 R 0.14 R A / A
Canada (CA) - Local* 0.14 R 0.14 R A / A
United States (US) - Toll Free* 0.14 R 0.14 R A / A
Canada (CA) - Toll Free* 0.14 R 0.14 R A / A
Afghanistan (AF) - 1.56 R L
Albania (AL) - 1.56 R L
Algeria (DZ) - 1.42 R K
American Samoa (AS) - 2.84 R O
Andorra (AD) - 0.28 R C
Angola (AO) - 0.71 R F
Anguilla (AI) - 0.85 R G
Antigua and Barbuda (AG) - 0.85 R G
Argentina (AR) - 1.28 R J
Armenia (AM) - 1.42 R K
Aruba (AW) - 0.85 R G
Australia (AU) 0.14 R 0.99 R B / H
Austria (AT) 0.14 R 1.70 R B / M
Azerbaijan (AZ) - 1.56 R L
Bahamas (BS) - 0.43 R D
Bahrain (BH) - 0.71 R F
Bangladesh (BD) - 1.28 R J
Barbados (BB) - 0.71 R F
Belarus (BY) - 0.99 R H
Belgium (BE) 0.14 R 1.85 R B / N
Belize (BZ) - 0.28 R C
Benin (BJ) - 1.14 R I
Bermuda (BM) - 0.71 R F
Bhutan (BT) - 0.85 R G
Bolivia (BO) - 0.99 R H
Bosnia and Herzegovina (BA) - 1.42 R K
Botswana (BW) - 0.85 R G
Brazil (BR) - 0.99 R H
Brunei (BN) - 0.43 R D
Bulgaria (BG) - 1.70 R M
Burkina Faso (BF) - 0.71 R F
Burundi (BI) - 1.56 R L
Cambodia (KH) - 0.85 R G
Cameroon (CM) - 1.70 R M
Cape Verde (CV) - 1.28 R J
Cayman Islands (KY) - 0.85 R G
Central Africa (CF) - 0.43 R D
Chad (TD) - 0.57 R E
Chile (CL) 0.14 R 0.99 R B / H
China (CN) - 0.57 R E
Colombia (CO) - 0.99 R H
Comoros (KM) - 0.43 R D
Congo (CD) - 0.71 R F
Cook Islands (CK) - 0.57 R E
Costa Rica (CR) - 0.71 R F
Croatia (HR) 0.14 R 0.85 R B / G
Cuba (CU) - 0.71 R F
Cyprus (CY) - 1.42 R K
Czech Republic (CZ) 0.14 R 0.85 R B / G
Denmark (DK) - 0.57 R E
Djibouti (DJ) - 1.85 R N
Dominica (DM) - 0.85 R G
Dominican Republic (DO) - 0.99 R H
DR Congo (CD) - 0.71 R F
East Timor (TL) - 1.70 R M
Ecuador (EC) - 1.28 R J
Egypt (EG) - 1.28 R J
El Salvador (SV) - 0.85 R G
Equatorial Guinea (GQ) - 0.57 R E
Eritrea (ER) - 1.85 R N
Estonia (EE) 0.14 R 1.56 R B / L
Ethiopia (ET) - 1.14 R I
Falkland Islands (FK) - 1.28 R J
Faroe Islands (FO) - 0.28 R C
Fiji (FJ) - 1.14 R I
Finland (FI) - 1.42 R K
France (FR) 0.14 R 1.42 R B / K
French Guiana (GF) - 2.84 R O
French Polynesia (PF) - 2.84 R O
Gabon (GA) - 0.99 R H
Gambia (GM) - 0.28 R C
Georgia (GE) - 0.43 R D
Germany (DE) 0.14 R 1.56 R B / L
Ghana (GH) - 0.85 R G
Gibraltar (GI) - 0.28 R C
Greece (GR) - 0.99 R H
Greenland (GL) - 0.43 R D
Grenada (GD) - 0.99 R H
Guadeloupe (GP) - 1.70 R M
Guam (GU) - 0.85 R G
Guatemala (GT) 0.14 R 0.85 R B / G
Guernsey (GG) - 0.57 R E
Guinea (GN) - 1.56 R L
Guinea-Bissau (GW) - 1.56 R L
Guyana (GY) - 0.85 R G
Haiti (HT) - 0.85 R G
Honduras (HN) - 0.85 R G
Hong Kong (HK) 0.71 0.85 R D / G
Hungary (HU) 0.14 R 1.42 R B / K
Iceland (IS) - 0.57 R E
India (IN) - 0.21 R B
Indonesia (ID) - 0.57 R E
Iran (IR) - 0.71 R F
Iraq (IQ) - 1.28 R J
Ireland (IE) 0.14 R 1.28 R B / J
Israel (IL) 0.14 R 0.57 R B / E
Italy (IT) 0.43 1.56 R C / L
Ivory Coast (CI) - 1.70 R M
Jamaica (JM) - 0.85 R G
Japan (JP) - 1.42 R K
Jersey (JE) - 0.71 R F
Jordan (JO) - 0.85 R G
Kazakhstan (KZ) - 1.14 R I
Kenya (KE) - 0.99 R H
Kiribati (KI) - 1.42 R K
Korea Republic of (KR) - 0.85 R G
Kuwait (KW) - 0.85 R G
Kyrgyzstan (KG) - 0.85 R G
Laos PDR (LA) - 0.85 R G
Latvia (LV) 0.43 1.28 R C / J
Lebanon (LB) - 0.85 R G
Lesotho (LS) - 1.56 R L
Liberia (LR) - 1.28 R J
Libya (LY) - 1.28 R J
Liechtenstein (LI) - 0.57 R E
Lithuania (LT) 0.14 R 0.57 R B / E
Luxembourg (LU) - 0.28 R C
Macau (MO) - 0.57 R E
Macedonia (MK) - 1.28 R J
Madagascar (MG) - 0.71 R F
Malawi (MW) - 0.85 R G
Malaysia (MY) 0.71 0.71 R D / F
Maldives (MV) - 0.28 R C
Mali (ML) - 1.56 R L
Malta (MT) - 0.57 R E
Marshall Islands (MH) - 2.84 R O
Martinique (MQ) - 1.85 R N
Mauritania (MR) - 1.56 R L
Mauritius (MU) - 0.71 R F
Mexico (MX) - 0.85 R G
Micronesia (FM) - 1.28 R J
Moldova (MD) - 1.14 R I
Monaco (MC) - 2.84 R O
Mongolia (MN) - 0.85 R G
Montenegro (ME) - 0.57 R E
Montserrat (MS) - 0.85 R G
Morocco (MA) - 1.28 R J
Mozambique (MZ) - 0.43 R D
Myanmar (MM) - 1.70 R M
Namibia (NA) - 0.85 R G
Nepal (NP) - 0.99 R H
Netherlands (NL) 0.14 R 1.70 R B / M
Netherlands Antilles (AN) - 0.85 R G
New Caledonia (NC) - 2.84 R O
New Zealand (NZ) - 1.85 R N
Nicaragua (NI) - 0.99 R H
Niger (NE) - 1.14 R I
Nigeria (NG) - 0.57 R E
Niue (NU) - 0.21 R B
Norfolk Island (NF) - 0.57 R E
Norway (NO) 0.14 R 1.14 R B / I
Oman (OM) - 0.99 R H
Pakistan (PK) - 0.43 R D
Palau (PW) - 1.28 R J
Palestinian Territory (PS) - 1.28 R J
Panama (PA) - 0.99 R H
Papua New Guinea (PG) - 0.85 R G
Paraguay (PY) - 0.43 R D
Peru (PE) - 0.85 R G
Philippines (PH) - 0.85 R G
Poland (PL) 0.14 R 0.71 R B / F
Portugal (PT) 0.85 R 0.85 R E / G
Puerto Rico (PR) 0.14 R 0.85 R B / G
Qatar (QA) - 1.14 R I
Reunion/Mayotte (RE) - 2.84 R O
Romania (RO) - 1.28 R J
Russia (RU) - 0.71 R F
Rwanda (RW) - 0.85 R G
Samoa (WS) - 0.85 R G
San Marino (SM) - 1.56 R L
Sao Tome and Principe (ST) - 1.56 R L
Saudi Arabia (SA) - 0.57 R E
Senegal (SN) - 1.14 R I
Serbia (RS) - 0.71 R F
Seychelles (SC) - 0.99 R H
Sierra Leone (SL) - 0.57 R E
Singapore (SG) 0.85 R 0.71 R E / F
Slovakia (SK) - 1.42 R K
Slovenia (SI) - 0.71 R F
Solomon Islands (SB) - 1.42 R K
Somalia (SO) - 1.42 R K
South Africa (ZA) - 0.57 R E
South Sudan (SS) - 0.71 R F
Spain (ES) 0.14 R 1.56 R B / L
Sri Lanka (LK) - 1.14 R I
St Kitts and Nevis (KN) - 1.14 R I
St Lucia (LC) - 0.85 R G
St Pierre and Miquelon (PM) - 2.84 R O
St Vincent Grenadines (VC) - 0.99 R H
Sudan (SD) - 0.71 R F
Suriname (SR) - 0.57 R E
Swaziland (SZ) - 1.14 R I
Sweden (SE) 0.14 R 1.14 R B / I
Switzerland (CH) 0.14 R 1.28 R B / J
Syria (SY) - 1.14 R I
Taiwan (TW) - 0.99 R H
Tajikistan (TJ) - 0.99 R H
Tanzania (TZ) - 0.85 R G
Thailand (TH) - 0.57 R E
Togo (TG) - 0.71 R F
Tonga (TO) - 0.99 R H
Trinidad and Tobago (TT) - 0.99 R H
Tunisia (TN) - 1.28 R J
Turkey (TR) - 0.57 R E
Turkmenistan (TM) - 1.70 R M
Turks and Caicos Islands (TC) - 0.71 R F
Tuvalu (TV) - 1.85 R N
Uganda (UG) - 1.14 R I
Ukraine (UA) - 1.56 R L
United Arab Emirates (AE) - 0.57 R E
United Kingdom (GB) 0.14 R 0.71 R B / F
Uruguay (UY) - 1.28 R J
Uzbekistan (UZ) - 1.42 R K
Vanuatu (VU) - 0.99 R H
Venezuela (VE) - 0.85 R G
Vietnam (VN) - 1.14 R I
Virgin Islands, British (VG) - 0.99 R H
Virgin Islands, U.S. (VI) - 0.43 R D
Yemen (YE) - 1.56 R L
Zambia (ZM) - 0.71 R F
Zimbabwe (ZW) - 0.85 R G
* While PureCloud does NOT officially support MMS, it doesn't prevent end customers from sending MMS to a PureCloud SMS number. Even though MMS is not supported, there is still a cost associated with processing of inbound MMS in these countries. The cost to process MMS is 0.15 R per message. 


ACD messaging pricing

Pricing for the Facebook Messenger, Twitter Direct Message, LINE Messaging, and WhatsApp messaging is per conversation. In addition to the per conversation charges, WhatsApp messaging has a monthly recurring charge per number.

Monthly recurring charges

The monthly recurring charge per number only applies to WhatsApp messaging.

The cost is $100 per number in the United States.

USD CAD AUD NZD GBP EUR BRL JPY ZAR
100.00 133.58 139.57 149.13 76.68 88.62 390.52 11,214.20 1,403.61

Conversation rates

These rates apply to Facebook Messenger, Twitter Direct Message, LINE Messaging, and WhatsApp messaging.

The cost is $0.15 per conversation in the United States.

USD CAD AUD NZD GBP EUR BRL JPY ZAR
0.15 0.16 0.19 0.21 0.11 0.12 0.45 18.000 2.13

A conversation is defined as any number of interactions (one or many) between a unique end customer account and a message platform during the course of the billing cycle. Any ongoing interactions that span a billing cycle will count as one conversation in each billing cycle.


Interactions can be considered as a single conversation or as multiple conversations for billing purposes depending on how they occur. The various interaction scenarios are described in the following diagrams.


A single interaction that occurs with a single platform integration on a single day within a billing cycle* is billed as a single conversation.

 

A single interaction that occurs with a single platform integration over several days within a billing cycle* is billed as a single conversation.

 

Multiple interactions that occur on multiple occasions from the same customer using the same messaging platform integration within a billing cycle* are billed as a single conversation.

 

A single interaction that spans a billing cycle* is billed as two conversations – one in each billing cycle. 

 

An interaction that occurs using separate messaging platform integrations within a billing cycle* is billed as two separate conversations.

 

Multiple interactions that occur using separate integrations of the same messaging platform within a billing cycle* are billed as two conversations.

* While we use a calendar icon to represent a billing cycle in these diagrams, it is important to keep in mind that a billing cycle may not necessarily be a calendar month. For example, a billing cycle may start and end in the middle of a calendar month.


Date Revision
October 30, 2019 Added WhatsApp pricing.
December 26, 2018 Decreased ACD messaging channel conversation rates.
September 12, 2018 Added Facebook Messenger, Twitter Direct Message, and LINE Messaging pricing.
February 28, 2018 Added article with SMS pricing.