About the Virtual Edge

The Genesys Cloud Virtual Edge uses software instead of hardware to manage phones and handle calls. The Virtual Edge provides an alternative to a physical Edge for customers who do not have the budget for a physical Edge or who do not need the larger capacity that a physical Edge provides.

Hardware and software requirements

In order to run the Virtual Edge, your host server must meet these hardware and software requirements. Also keep in mind that the Virtual Edge is highly susceptible to malfunction due to configuration irregularities. So it is important that you pay attention to any warnings that appear to make sure your Virtual Edge is operating within established parameters.

Virtual Machine image and install script

Download the Virtual Machine image and the install script. Both the Virtual Edge image and Virtual Edge install script downloads come as ZIP files. You’ll need to unzip both files before you can proceed with the installation.

Set up the Virtual Edge