About the Virtual Edge
The Genesys Cloud Virtual Edge uses software instead of hardware to manage phones and handle calls. The Virtual Edge provides an alternative to a physical Edge for customers who do not have the budget for a physical Edge or who do not need the larger capacity that a physical Edge provides.
Hardware and software requirements
In order to run the Virtual Edge, your host server must meet these hardware and software requirements. Also keep in mind that the Virtual Edge is highly susceptible to malfunction due to configuration irregularities. So it is important that you pay attention to any warnings that appear to make sure your Virtual Edge is operating within established parameters.
Virtual Machine image and install script
Download the Virtual Machine image and the install script. Both the Virtual Edge image and Virtual Edge install script downloads come as ZIP files. You’ll need to unzip both files before you can proceed with the installation.
Set up the Virtual Edge
Work through the Install and Configure a Virtual Edge series to get your Virtual Edge up and running.
- Download the Virtual Edge image and obtain a pairing token
- Install the Virtual Edge
- Set up the Virtual Edge virtual machine (VM)
- Set up the Virtual Edge
- Put the Virtual Edge in service
- Set the HTTP proxy on a Virtual Edge with an XML configuration file
- Install the Virtual Edge with an override parameter