About the Verint WFM RTA integration


Feature deprecation: Genesys postponed the Bridge integrations deprecation schedule, which now varies for the different Bridge integrations. For more information, see Deprecation: PureCloud Bridge integrations.

The Verint WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to Verint. This information helps you manage your staffing resources.

Overview

Learn about the Verint WFM RTA (Workforce Management Real-Time Adherence) integration.


Get started

Review Billing FAQs and the requirements. After you install the Bridge Server, add the integration.


Troubleshoot

For any problems with the Verint WFM RTA integration, browse troubleshooting information about log files and individual issues.