About the Google Dialogflow integration

Use the Google Dialogflow integration to call Dialogflow bot actions in Architect call flows.


PureCloud’s integration with Google Dialogflow allows bots to interact conversationally with customers.

Get the Google Dialogflow integration  

Google Dialogflow is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in PureCloud.

Configure and enable the Google Dialogflow integration

To access the Call Dialogflow Bot action in Architect, your org must have appropriate Google platform service account credentials and OAuth client credentials. Then, configure and activate the Google Dialogflow integration in your org.

Create a Dialogflow bot

Use Google Dialogflow bots in interaction flows

Use Google Dialogflow bots in Architect interaction flows.