About the Google Dialogflow integration

Use the Google Dialogflow integration to call Dialogflow bot actions in Architect call, chat, and message flows.


Overview

Genesys Cloud’s integration with Google Dialogflow allows bots to interact conversationally with customers.


Get the Google Dialogflow integration  

Google Dialogflow is available from the Genesys AppFoundry. Genesys Virtual Agent Services powered by Google CCAI is also available from the AppFoundry. 


Configure and enable the Google Dialogflow integration

To access the Call Dialogflow Bot action in Architect, your org must have appropriate Google platform service account credentials and OAuth client credentials. Then, configure and activate the Google Dialogflow integration in your org.


Create a Dialogflow bot


Use Google Dialogflow bots in interaction flows

Use Google Dialogflow bots in Architect interaction flows.