About the Audiohook streaming protocol integration

Feature coming soon

Use the Audiohook streaming protocol to stream conversation audio to third-party services and then process that audio for voice biometrics, transcription, and recording. This feature is not PCI DSS-compliant. Best practice recommends that you do not use them to process audio during PCI-relevant interactions. For more information, see PCI DSS compliance.

Overview

Genesys Cloud’s integration with Audiohook streaming protocol allows you to stream conversation audio to third-party vendors.


Install and configure Genesys Cloud voice transcription  

Genesys Cloud voice transcription is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in Genesys Cloud. This feature is part of Genesys Speech & Text Analytics.


Install, configure, and enable the Audiohook streaming protocol integration

Audiohook is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in Genesys Cloud. Next, configure and activate the Audiohook streaming protocol integration.


Use the Audiohook streaming protocol integration in interaction flows

Use the Audiohook streaming protocol integration in Architect call flows. When you transfer an interaction, select the appropriate queue or use the Transcription action.