About PureCloud for Zendesk
The PureCloud for Zendesk integration is a version of PureCloud’s contact center services inside Zendesk.
With the PureCloud for Zendesk integration, there is nothing to install on each user’s computer and nothing to maintain or back up on your servers.
Get started (administrators)
First review the requirements. Then install the integration and configure various settings.
Administrators can configure the integration to use more advanced features.
Get started (agents)
After the integration is installed, log in and begin to use the client.
From the client, you can access the menu and change your status and phone. The menu allows you to perform common tasks quickly, such as working with active interactions, making calls, or changing settings.
Learn about the call controls in the client and how to perform basic tasks on an interaction.
Learn how to perform more advanced actions inside the client. (Some of these items are only available to agents if administrators configure them.)
Supported interaction types
PureCloud for Zendesk currently supports call, callback, outbound dialing, chat, email, message, and ACD voicemail interactions. For fuller functionality, run PureCloud alongside the client.
For any problems with PureCloud for Zendesk, browse troubleshooting information about individual issues. Before working with Customer Care, enable server-side logging.