About performance management and gamification
Enhance performance management and encourage friendly competition around performance-based objectives with gamification.
Use performance points and tracking to establish a clear coaching plan, create a culture of learning, promote fairness and transparency, and bring new agents up to speed faster. Performance points reward and motivate users to progress towards your goals.
Configure your gamification default profile
Create performance-based objectives and define the performance zones, benchmarking analytics against your organizations defined goals.
Gamification is available for your organization with the flip of a single switch.
View agent activity.