About Genesys Cloud CX for Salesforce BYOT

Genesys Cloud CX for Salesforce BYOT: Feature coming soon

The Genesys Cloud CX for Salesforce BYOT integration allows to use Genesys Cloud telephony system with Salesforce Service Cloud Voice. The integration provides the tools to manage voice calls routed through Genesys Cloud in Salesforce.

Overview

Review the requirements and purchase appropriate licenses for Genesys Cloud.


Administrator tasks


Genesys Cloud CX Utility for agents

Answer incoming calls and make outbound calls using the Omni-Channel widget, and learn how to change the queue and WebRTC settings using the Genesys Cloud CX Utility.