About Edge security

The Edge works strictly with your Genesys Cloud organization and has limited network and local access capabilities making it totally secure.


Network communications

Genesys Cloud Edge provides very secure networking.


Genesys Cloud Edge provides a number of encryption features

Trust and pairing process

Genesys Cloud and Genesys Cloud Edge do not trust each other until they establish that trust through the secure pairing process.

Upgrades and updates

Genesys Cloud Edge software updates use a SHA256 hash with a 2048-bit RSA-PSS signature.