About Edge groups

An Edge group is an association of Edges that enable a collection of network devices to communicate on a low latency LAN.

Edge group planning

You create an Edge group to enable Genesys Cloud Edges and phones to communicate on a low latency LAN and to optimize call routing for outbound calls.

Edge group creation

When you create an Edge group, you’ll need to add a phone trunk.

Edge group configuration reference

When you configure an Edge Group, you’ll need to establish several basic settings. Depending on your needs, you may also need to configure some of the more advanced settings. This reference describes all the settings that you’ll find on the Create/Edit Edge Group page