About Bridge Connectors for Collaborate


Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

Collaborate (data sync) integrations synchronize data between your systems and Genesys Cloud profiles using a series of plug-ins, or Bridge connectors. 

Overview

Collaborate (data sync) integrations synchronize data between your systems and Genesys Cloud profiles using a series of plug-ins, or Bridge connectors. Configure the connectors to specify which information should be copied and in which direction on a field-by-field basis.


Connectors

Bridge Connectors for Collaborate setup and configuration instructions, release notes, and troubleshooting.