About Altocloud

Genesys Predictive Engagement (formerly Altocloud) is a cloud-based, AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes.

Understand Altocloud

Learn about Altocloud. Review permissions and procedures required for an Altocloud implementation, and pricing and GDPR compliance information.  

Configure Altocloud

Work with interactions with Altocloud

Agents answer, respond to, and complete interactions with Altocloud customer journey information.

Analyze Altocloud data

Contact center managers and supervisors can view live visitor tracking information, and visitor activity and action map performance reports. Add Altocloud customer journey columns and filters to existing PureCloud performance views. View historical journey data for interactions.

Customize web tracking for Altocloud

Developers use the Journey JavaScript SDK to customize how Altocloud tracks and manages customer activity on your website.

Create third-party integrations with Altocloud

Use Architect workflows and Architect flow actions with Altocloud to build in-house and third-party integrations. Use Altocloud to track campaign-related web activity and create leads with their associated campaign attributes in Salesforce. 

Solutions, best practices, and business scenarios 

Learn about solutions and best practices that enable PureCloud customers to make the most of Altocloud and PureCloud features.