Genesys Predictive Engagement (formerly Altocloud) is a cloud-based, AI-powered customer engagement solution that analyzes visitors' behaviors on websites, predicts the outcomes visitors are trying to achieve, and personalizes engagements to help visitors achieve those outcomes.
Learn about Altocloud. Review permissions and procedures required for an Altocloud implementation, and pricing and GDPR compliance information.
Administrators perform these Altocloud setup tasks for PureCloud customers.
Work with interactions with Altocloud
Agents answer, respond to, and complete interactions with Altocloud customer journey information.
Analyze Altocloud data
Contact center managers and supervisors can view live visitor tracking information, and visitor activity and action map performance reports. Add Altocloud customer journey columns and filters to existing PureCloud performance views. View historical journey data for interactions.
Customize web tracking for Altocloud
Create third-party integrations with Altocloud
Use Architect workflows and Architect flow actions with Altocloud to build in-house and third-party integrations. Use Altocloud to track campaign-related web activity and create leads with their associated campaign attributes in Salesforce.
Solutions, best practices, and business scenarios
Learn about solutions and best practices that enable PureCloud customers to make the most of Altocloud and PureCloud features.