Voicemail workforce engagement availability
Some features are not available to customers who subscribe to Genesys Cloud workforce engagement from another Genesys platform. For more information, see Workforce Engagement for PureConnect and Genesys Engage users.
Best practice recommends that users from another platform do not change their presence.
The following features are not available to users from another platform:
- Select your phone
- Forward your calls
- Choose queues to work (agents)
- Set out of office status
- Sound and password preferences