On October 31, 2018, Genesys will remove the website-only method of web chat configuration. Genesys recently released the deployment model that allows for web chat configuration from within the Genesys Cloud admin interface. The new method is more efficient and provides new options and capabilities. 

Customers should begin to use the new web chat deployments when configuring web chat on their website. We will discontinue development and support of the website-only configuration option for web chat on October 31, 2018. Website-only configuration for web chat is available until the end of life date on October 31, 2018. 

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