Genesys Cloud announcements
Genesys Cloud FedRAMP region announcements
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
UI/UX
Platform
DeprecationReview early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| Deprecation: Ability for administrators to log in using user name and password only | 2025-11-10 | 2026-02-09 |
| Deprecation: Token Implicit Grant (Browser) option for OAuth authorization | 2025-11-10 | 2026-03-09 |
| Deprecation: Agent assistance | 2025-09-01 | 2026-01-31 |
| Deprecation: Mobile Messenger legacy Android and iOS code removal | 2025-08-11 | 2026-01-19 |
| Deprecation of Pointillist | 2025-08-11 | 2026-07-31 |
| Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices | 2025-04-14 | - |
| Deprecation: BYOC Cloud SIP TLS ciphers | 2025-03-24 | 2026-03-09 |
| Deprecation: Billing and usage APIs and User Interface | 2025-03-10 | |
| Deprecation: BYOC-Premises – Genesys Hardware Solution | 2025-03-01 | 2026-12-01 |
| Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot | 2024-11-04 | 2027-05-31 |
| Deprecation: Current Open Messaging Inbound Endpoint | 2024-06-24 | 2026-03-02 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Article | Modified date (YYYY-MM-DD) |
Change summary |
|---|---|---|
| Genesys Partner/BPO Sub-Processors | 2025-12-22 | Article created. |
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
| Genesys Sub-Processors | 2025-12-22 | Restructured sub processor list based on services, features, and functionalities. |
| Genesys Cloud Services terms and conditions | 2026-01-07 | Update to Genesys Cloud Services Agreement to revise the definition of PS app to Genesys apps and to Section 11. Replaced the RS2 and A3S section with Genesys apps addendum. Updated Genesys Cloud Services Agreement for Brazil. |
| Genesys Cloud Product Support | 2025-12-15 | Updated the My Support (FedRAMP region) link |
| Genesys Cloud security policy | 2025-06-16 | Pointillist Service reference removed from the title |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud Service Level Agreement | 2025-08-26 | Under SLA credits, added definition and reference to customer organization, similar to organization ID referenced under Case Submission. |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| Genesys Cloud system requirements | 2025-11-17 | Added Note about PCs should exceed the minimum system requirements when using the multiple contextual panels feature. |
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Planned effective date (YYYY-MM-DD) |
| Deprecation: Ability for administrators to log in using user name and password only | 2025-11-10 | 2026-02-09 |
| Deprecation: Token Implicit Grant (Browser) option for OAuth authorization | 2025-11-10 | 2027-03-08 |
| Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot | 2024-11-04 | 2027-05-31 |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Deprecation: Genesys Cloud SSO certificate expiry | 2025-10-06 | - |
| 2024 Genesys CIDR expansion and firewall requirements notification – FedRAMP | 2024-05-28 | 2024-08-26 |
| Deprecation: Current historical adherence query route | 2024-02-07 | 2024-07-08 |
| Deprecation: Legacy alerting system | 2024-09-16 | 2024-12-09 |
| Deprecation: BYOC Premises – Customer VM Solution | 2023-05-03 | 2025-01-27 |
| Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI | 2021-12-22 | 2025-03-31 |
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Article | Modified date (YYYY-MM-DD) |
Change summary |
|---|---|---|
| Genesys Partner/BPO Sub-Processors | 2025-12-22 | Article created. |
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
| Genesys Sub-Processors | 2025-12-22 | Restructured sub processor list based on services, features, and functionalities. |
| Genesys Cloud Services terms and conditions | 2026-01-07 | Update to Genesys Cloud Services Agreement to revise the definition of PS app to Genesys apps and to Section 11. Replaced the RS2 and A3S section with Genesys apps addendum. Updated Genesys Cloud Services Agreement for Brazil. |
| Genesys Cloud Product Support | 2025-12-15 | Updated the My Support (FedRAMP region) link |
| Genesys Cloud security policy | 2025-06-16 | Pointillist Service reference removed from the title |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud Service Level Agreement | 2025-08-26 | Under SLA credits, added definition and reference to customer organization, similar to organization ID referenced under Case Submission. |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| Genesys Cloud system requirements | 2025-11-17 | Added Note about PCs should exceed the minimum system requirements when using the multiple contextual panels feature. |
