Genesys Cloud - Version 1.0.0.17354 – August 29, 2024

Enhancements and fixes

• Resolved a rare issue where an agent cannot answer calls.
• Resolved an issue where an agent who missed calls was not being marked as ANA.
• Resolved an issue that could cause station associations to be missing after an update / rebalance operation.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, September 5, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, August 28, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, August 28, 2024.
• Auto-update enabled for all regions starting Wednesday, September 4, 2024.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.