Genesys Cloud privacy policy - Genesys Cloud Resource Center

The Genesys Cloud privacy outlines Genesys’ practices for collecting, using, maintaining, protecting, and disclosing customer data through Genesys Cloud.

Revision history

Date	Revision
February 15, 2023	Updated the revision date.
November 11, 2021	Added detail regarding individual requests for deletion of data.
December 11, 2020	Converted page to a PDF download. Updated policy to remove references to Privacy Shield.
July, 2019	Original policy.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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